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- Tasks: Lead the design of user-centred public services impacting millions of road users.
- Company: Join Smiley & Co, a reputable organisation focused on sustainable transport solutions.
- Benefits: Enjoy flexible working, generous leave, and excellent learning opportunities.
- Why this job: Make a real difference in public services while fostering an inclusive design culture.
- Qualifications: Experience in user-centred design, mentoring, and facilitating workshops is essential.
- Other info: Work with multidisciplinary teams and contribute to strategic goals for 2025 and beyond.
The predicted salary is between 40000 - 60000 £ per year.
Join to apply for the Lead Service Designer role at Smiley & Co, Ltd. 1 day ago Be among the first 25 applicants Join to apply for the Lead Service Designer role at Smiley & Co, Ltd. Location: Birmingham, Bristol, Leeds, Newcastle-upon-Tyne, Nottingham, Oldham, Swansea Salary: £54,857 per annum (Plus an additional allowance up to £25,543) Job Summary As a Lead Service Designer, you will play a critical role in shaping and improving public services that impact millions of road users across the UK. You will lead the design of end-to-end, user-centred services that are inclusive, accessible, and grounded in evidence. Working closely with service and product owners, policy experts, and multidisciplinary teams, you will ensure that design strategies align with the organisation\’s broader mission to keep Britain moving safely and sustainably. This includes supporting the agencys strategic goals to 2025 and beyond, which focus on simplifying services, leveraging data and technology, and enabling people and businesses to make safe and sustainable choices. Job Description Responsibilities include but are not limited to: Lead the design and continuous improvement of end-to-end services, ensuring they are data-driven and user-centred. Collaborate with service and product owners to align design plans with their strategic goals. Champion inclusive and accessible design practices. Work with other Lead roles in the User Centred Design team to guide the Service Design profession by setting standards and mentoring designers. Work with internal and external stakeholders, including policy experts, service owners, and other government departments, to enhance their services. Person specification About You Were interested in people who have demonstrable experience in: understanding complex service challenges and aligning design activities to inform strategic decision-making translating user research and insights into accessible, actionable designs advocating for user centred design and accessibility facilitating impactful design workshops with multidisciplinary teams and senior stakeholders mentoring and upskilling junior designers, fostering a collaborative and inclusive design culture Benefits An environment with flexible working options where we encourage a great work-life balance Generous Annual Leave – 25 days holiday, increasing by 1 each year of service, up to 30 8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday Latest IT and Tech devices A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues Excellent learning and development tailored to your role including paid apprenticeships up to Masters level Wide range of discounts schemes on high street names Employee assistance programme for health and wellbeing Cycle to work scheme and Gym membership offers To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Design, Art/Creative, and Information Technology Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Smiley & Co, Ltd. by 2x Get notified about new Service Designer jobs in Manchester, England, United Kingdom . Manchester, England, United Kingdom 1 week ago Manchester Area, United Kingdom 1 week ago Manchester, England, United Kingdom 2 days ago Manchester, England, United Kingdom 1 day ago Greater Manchester, England, United Kingdom 1 day ago Manchester, England, United Kingdom 1 day ago Manchester Area, United Kingdom 1 week ago Manchester, England, United Kingdom 1 week ago Manchester Area, United Kingdom 2 days ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 week ago Cheadle, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 week ago Service Designer. – Credit Cards (12-Month FTC) Manchester, England, United Kingdom 3 hours ago Manchester Area, United Kingdom 3 hours ago Cheadle Hulme, England, United Kingdom 3 weeks ago Leyland, England, United Kingdom 1 week ago Manchester, England, United Kingdom 5 days ago Huddersfield, England, United Kingdom 1 week ago Manchester Area, United Kingdom 1 week ago Manchester Area, United Kingdom $35,000.00-$45,000.00 3 weeks ago Manchester Area, United Kingdom 1 week ago Senior Service Designer – Credit Cards (12-Month FTC) Manchester, England, United Kingdom 3 hours ago Manchester Area, United Kingdom 2 weeks ago Macclesfield, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 14 hours ago Manchester, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Lead Service Designer employer: Smiley & Co, Ltd.
Contact Detail:
Smiley & Co, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Designer
✨Tip Number 1
Familiarise yourself with the latest trends in service design, especially those that focus on user-centred and inclusive practices. This knowledge will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 2
Network with professionals in the field of service design, particularly those who work in public services. Attend relevant workshops or webinars to connect with potential colleagues and learn about their experiences.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led design projects in the past. Highlight your ability to translate user research into actionable designs and how you've collaborated with multidisciplinary teams.
✨Tip Number 4
Showcase your mentoring skills by discussing how you've helped junior designers grow in their roles. This aligns with the job's emphasis on fostering a collaborative and inclusive design culture.
We think you need these skills to ace Lead Service Designer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Lead Service Designer position. Tailor your application to highlight your experience in user-centred design and your ability to lead multidisciplinary teams.
Showcase Relevant Experience: In your CV and cover letter, emphasise your demonstrable experience in understanding complex service challenges and translating user research into actionable designs. Use specific examples that align with the job description.
Highlight Leadership Skills: Since this is a lead role, it's crucial to showcase your leadership abilities. Mention any experience you have in mentoring junior designers or facilitating impactful design workshops with senior stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also outlines how your skills and experiences align with Smiley & Co's mission. Be sure to mention your commitment to inclusive and accessible design practices.
How to prepare for a job interview at Smiley & Co, Ltd.
✨Showcase Your User-Centred Design Experience
Make sure to highlight your experience in user-centred design during the interview. Discuss specific projects where you successfully translated user research into actionable designs, as this aligns closely with the role's requirements.
✨Prepare for Collaborative Scenarios
Since the role involves working with multidisciplinary teams, be ready to discuss how you've facilitated impactful design workshops. Share examples of how you’ve collaborated with stakeholders to achieve strategic goals.
✨Demonstrate Your Mentoring Skills
As a Lead Service Designer, mentoring junior designers is key. Prepare to talk about your approach to fostering a collaborative and inclusive design culture, and provide examples of how you've upskilled others in your previous roles.
✨Align with Strategic Goals
Research Smiley & Co's strategic goals and be prepared to discuss how your design philosophy can support their mission. Show that you understand the importance of aligning design activities with broader organisational objectives.
