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- Tasks: Lead a team delivering psychosocial support in a prison environment.
- Company: Join Phoenix Futures, a charity with over 50 years of experience in recovery services.
- Benefits: Enjoy a starting salary of £30,500, 25 days leave, and continuous training opportunities.
- Why this job: Make a real impact on lives while working in a supportive and collaborative team culture.
- Qualifications: Experience in service delivery within the prison or substance misuse sector is essential.
- Other info: Access to a 24/7 Employee Assistance programme for your wellbeing.
Service Manager
We have an exciting and rewarding opportunity to join the Phoenix Futures team at HMP Norwich. Phoenix Futures is looking to recruit a Service Manager to lead our specialist psychosocial substance use service.
Service Area: Norfolk & Suffolk Services
Town: Norwich
Status: Full-time
Contract Type: Permanent
Total Salary Pro-Rata: £30,500
Closing Date: 27/07/2025
Vacancy Reference Number: 38 click apply for full job details
Service Manager employer: Phoenix Futures
Contact Detail:
Phoenix Futures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals in custody. Understanding the unique environment of a prison and the complexities of substance misuse will help you demonstrate your insight during interviews.
✨Tip Number 2
Network with professionals in the field of substance misuse and prison services. Attend relevant workshops or seminars to connect with others who share your passion, as this can lead to valuable insights and potential referrals.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experiences where you've successfully managed a team or project. Highlighting your ability to nurture and develop staff will resonate well with the values of Phoenix Futures.
✨Tip Number 4
Research Phoenix Futures thoroughly, including their values and current projects. Being able to articulate how your personal values align with theirs will make a strong impression and show your genuine interest in the role.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Service Manager position. Highlight your relevant experience in managing teams and delivering high-quality services in the prison or substance misuse sector.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your leadership abilities, experience in risk management, and any relevant qualifications in psychosocial treatment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for recovery and your commitment to professional development. Mention specific examples of how you've successfully managed teams and collaborated with partner agencies in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Phoenix Futures
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Manager in a prison environment. Familiarise yourself with the specific challenges faced by service users and how your role can make a difference.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing multi-disciplinary teams. Highlight examples where you've successfully led a team, supported staff development, and ensured high-quality service delivery.
✨Demonstrate Your Knowledge of Best Practices
Research and be ready to talk about best practices in psychosocial substance use services. Show that you are committed to continuous professional development and can apply this knowledge to improve service delivery.
✨Express Your Passion for Recovery
Convey your genuine passion for helping individuals on their recovery journey. Share personal anecdotes or experiences that illustrate your commitment to making a positive impact in the lives of service users.
