Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for enterprise clients, ensuring they get the most out of our platform.
- Company: Join Plume, a leader in customer success and innovative tech solutions.
- Benefits: Enjoy a hybrid work model with 3 days onsite in London and great corporate perks.
- Why this job: Make a real impact by driving customer satisfaction and building long-term partnerships.
- Qualifications: 5-10 years in Customer Success or Account Management, with strong communication skills.
- Other info: This role is perfect for self-starters passionate about customer-centric solutions.
The predicted salary is between 48000 - 72000 £ per year.
Customer Success Manager – Enterprise Accounts Location: [On-site-London] We are seeking a highly motivated and experienced Customer Success Manager (CSM) to join our team and support our growing portfolio of enterprise clients, representing Plume onsite at the customer\’s location. As a CSM, you will be the strategic partner and advocate for some of our most important customers, driving product adoption, ensuring business outcomes, and fostering long-term partnerships. You’ll collaborate closely with Sales, Product, Support, and Engineering to deliver an exceptional customer experience that drives satisfaction, renewal, and expansion. Responsibilities: Own the post-sale relationship with enterprise customers, guiding them from onboarding to renewal. Embed yourself onsite with the customer to help identify functions/use cases that can realize the value of the platform, as well as help the customer solve business problems using data. Develop strategic success plans aligned with customer business goals and KPIs. Drive product adoption and usage through proactive engagement, training, and education. Conduct regular QBRs (Quarterly Business Reviews) and performance check-ins with key stakeholders. Act as a trusted advisor, identifying opportunities for upsell, expansion, and value realization. Act as the customer’s voice internally, influencing product roadmap, UX priorities, and service delivery. Collaborate with Support and Engineering teams on issue resolution and ensure timely escalations. Gather product feedback and insights to inform internal roadmap discussions. Monitor account health, usage metrics, and engagement data to mitigate churn risks. Contribute to CS team initiatives, playbook development, and process improvements. Qualifications: 5–10 years of experience in Customer Success, Account Management, or Solution Consulting in a B2B SaaS environment. Proven ability to manage complex enterprise relationships with C-level stakeholders. Excellent communication, presentation, and stakeholder management skills. Strong analytical and problem-solving capabilities. Self-starter with a bias for action and a passion for customer-centricity. Domain expertise in the industry. Please note that this is a hybrid position, requiring 3 days a week of work in our customer\’s London office. We’re looking for candidates who are within a commutable distance. Currently, we are unable to offer relocation assistance. #J-18808-Ljbffr
Customer Success Manager employer: Plume Preprod
Contact Detail:
Plume Preprod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of enterprise clients in the B2B SaaS space. Understanding their pain points will help you demonstrate how you can drive product adoption and deliver value effectively.
✨Tip Number 2
Network with current or former Customer Success Managers in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex relationships with C-level stakeholders. Highlighting your experience in driving customer satisfaction and renewals will set you apart.
✨Tip Number 4
Stay updated on industry trends and best practices in Customer Success. Being knowledgeable about the latest strategies and tools will show your commitment to the role and your ability to contribute to the team's success.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, or Solution Consulting. Emphasise your ability to manage complex enterprise relationships and showcase any experience with C-level stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that demonstrates your passion for customer-centricity and your understanding of the role. Mention specific examples of how you've driven product adoption and fostered long-term partnerships in previous roles.
Showcase Analytical Skills: In your application, provide examples of how you've used analytical skills to solve business problems or improve customer outcomes. Highlight any experience with monitoring account health and engagement data.
Prepare for Interviews: If selected for an interview, be ready to discuss your approach to developing strategic success plans and conducting QBRs. Prepare to share insights on how you would act as a trusted advisor and influence product roadmaps based on customer feedback.
How to prepare for a job interview at Plume Preprod
✨Understand the Customer Success Landscape
Familiarise yourself with the key responsibilities of a Customer Success Manager, especially in a B2B SaaS environment. Be prepared to discuss how you can drive product adoption and ensure customer satisfaction, as these are crucial for the role.
✨Showcase Your Relationship Management Skills
Highlight your experience managing complex relationships with C-level stakeholders. Prepare examples that demonstrate your ability to act as a trusted advisor and advocate for customers, which is essential for building long-term partnerships.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle specific customer situations or challenges. Think about how you would develop strategic success plans or conduct Quarterly Business Reviews, and be ready to share your thought process.
✨Demonstrate Analytical and Problem-Solving Abilities
Be ready to discuss how you monitor account health and usage metrics to mitigate churn risks. Share examples of how you've used data to inform decisions and drive customer success in previous roles.
