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- Tasks: Resolve customer queries and provide technical support in a dynamic helpdesk environment.
- Company: Daikin UK is a leader in innovative indoor climate management solutions with over 100 years of expertise.
- Benefits: Enjoy competitive salary, bonuses, pension contributions, and comprehensive medical insurance.
- Why this job: Transition from hands-on work to an office role while using your technical skills to make a difference.
- Qualifications: City & Guilds in Heating & Ventilation L2 or equivalent, F-gas qualified, and experience with ASHPs.
- Other info: Join a diverse team committed to innovation and excellence in customer service.
The predicted salary is between 36000 - 60000 £ per year.
Bristol (Office Based)
Competitive Salary + Bonus + Benefits
Are you a HVAC Specialist with hands-on expertise of fault diagnosis across a range of ASHPs?
Ready to transition off the tools and into an office-based Technical Helpdesk role? If so, this could be the perfect opportunity for you.
Whats In It For You?
At Daikin UK we value our employees and their contributions. We offer a comprehensive rewa
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Please click on the apply button to read the full job description
Techincal Specialist - ASHP employer: Daikin
Contact Detail:
Daikin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Techincal Specialist - ASHP
✨Tip Number 1
Familiarise yourself with Daikin's products, especially the Altherma range. Understanding their features and common issues will help you stand out during the interview process.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves building relationships with customers, demonstrating your ability to communicate effectively and empathetically can set you apart.
✨Tip Number 3
Prepare for technical questions by reviewing common fault diagnosis scenarios related to ASHPs. Being able to articulate your thought process in troubleshooting will showcase your expertise.
✨Tip Number 4
Research Daikin's company culture and values. Showing that you align with their commitment to diversity and innovation can make a positive impression during your interviews.
We think you need these skills to ace Techincal Specialist - ASHP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your HVAC expertise, particularly your experience with ASHPs and any relevant qualifications like City & Guilds or F-gas certification. Use specific examples to demonstrate your problem-solving skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that connects your technical skills to the role of Technical Specialist. Emphasise your ability to diagnose issues and your passion for customer service. Mention why you want to transition into an office-based role and how you can contribute to Daikin's success.
Prepare for Interviews: Research Daikin UK and understand their products and services. Be ready to discuss your technical knowledge in detail, especially regarding ASHPs. Prepare questions to ask during the interviews to show your interest in the company and the role.
Follow Up: After your interviews, send a thank-you email to express your appreciation for the opportunity. Reiterate your enthusiasm for the role and briefly mention how your skills align with Daikin's needs.
How to prepare for a job interview at Daikin
✨Know Your Technical Stuff
Make sure you're well-versed in ASHPs and have a solid understanding of Daikin's products. Brush up on your fault diagnosis skills and be ready to discuss specific scenarios where you've successfully resolved issues.
✨Prepare for Customer Scenarios
Since the role involves customer interaction, think about past experiences where you've built strong relationships or handled difficult situations. Be prepared to share these examples to demonstrate your customer service skills.
✨Understand the Company Culture
Familiarise yourself with Daikin's values and mission. Show that you align with their commitment to innovation and quality, and be ready to discuss how you can contribute to their goals.
✨Practice Technical Questions
Expect in-depth technical questions during the final interview. Review common troubleshooting techniques and be prepared to explain your thought process clearly. This will showcase your expertise and problem-solving abilities.
