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For Companies At a Glance
- Tasks: Resolve customer queries and provide technical support in a dynamic helpdesk environment.
- Company: Daikin UK is a leader in innovative indoor climate management solutions with over 100 years of expertise.
- Benefits: Enjoy competitive salary, bonuses, pension contributions, and comprehensive medical insurance.
- Why this job: Transition from hands-on work to an office role while using your technical skills to make a difference.
- Qualifications: City & Guilds in Heating & Ventilation L2 or equivalent, F-gas qualified, and experience with ASHPs.
- Other info: Join a diverse team committed to innovation and excellence in customer service.
The predicted salary is between 36000 - 60000 £ per year.
Bristol (Office Based)
Competitive Salary + Bonus + Benefits
Are you a HVAC Specialist with hands-on expertise of fault diagnosis across a range of ASHPs?
Ready to transition off the tools and into an office-based Technical Helpdesk role? If so, this could be the perfect opportunity for you.
Whats In It For You?
At Daikin UK we value our employees and their contributions. We offer a comprehensive rewards package including:
- Highly competitive bonus .
- Employer Pension Contributions at 7%
- Comprehensive private medical and personal accident insurance plans.
- Investment in your training and development to encourage and support your career progression within the company.
How You Can Play Your Part:
As a Technical Specialist , youll leverage your technical expertise to resolve a variety of customer queries, translating their concerns into effective troubleshooting strategies.
You Will Be:
- Acting as the point of escalation to resolve installation and/or service enquiries, youll know the right questions to ask in order to reach a conclusive diagnosis.
- Competent with electrical schematics and problem solving in a fast paced-environment.
- Building strong relationships and trust with customers through excellent communication.
- Customer service centric upholding the most professional, personable demeanour throughout to deliver service excellence .
About You:
You are technically astute, with a strong ability to diagnose and resolve issues across a range of ASHPs; specific Daikin Altherma experience would be highly advantageous. You possess:
- City & Guilds in Heating & Ventilation L2 or equivalent experience
- F-gas (2079) qualified , with adept experience handling refrigerants.
- G3 unvented cylinders / hot water systems
- Your passion for mastering all technical issues has meant youve been a point of escalation to resolve breakdowns and reactive service call-outs.
If you\’re looking to transition into an office-based role while still applying your deep technical knowledge in a helpdesk environment, this is your chance to make an impact.
Your Interview Journey:
Interview 1: Introduction and Exploration Call
With: Your Daikin Recruitment Business Partner
Purpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.
Interview 2: Structured Interview
With: Hiring Manager
Purpose: A detailed discussion to explore your work experience and delve into Daikin\’s operations, focusing on the specifics of the role.
Interview 3: Final Formal Interview
With: Hiring Manager and a Senior Management Team Member
Purpose: Your opportunity to demonstrate your technical knowledge and expertise, by answering some in-depth technical questions relevant to the role.
About Us:
Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.
We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.
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Techincal Specialist - ASHP employer: Daikin
Contact Detail:
Daikin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Techincal Specialist - ASHP
✨Tip Number 1
Familiarise yourself with Daikin's products, especially the Altherma range. Understanding their features and common issues will help you stand out during the interview process.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves building relationships with customers, demonstrating your ability to communicate effectively and empathetically can set you apart.
✨Tip Number 3
Prepare for technical questions by reviewing common fault diagnosis scenarios related to ASHPs. Being able to articulate your thought process in troubleshooting will showcase your expertise.
✨Tip Number 4
Research Daikin's company culture and values. Showing that you align with their commitment to diversity and innovation can make a positive impression during your interviews.
We think you need these skills to ace Techincal Specialist - ASHP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your HVAC expertise, particularly your experience with ASHPs and any relevant qualifications like City & Guilds or F-gas certification. Use specific examples to demonstrate your problem-solving skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that connects your technical skills to the role of Technical Specialist. Emphasise your ability to diagnose issues and your passion for customer service. Mention why you want to transition into an office-based role and how you can contribute to Daikin's success.
Prepare for Interviews: Research Daikin UK and understand their products and services. Be ready to discuss your technical knowledge in detail, especially regarding ASHPs. Prepare questions to ask during the interviews to show your interest in the company and the role.
Follow Up: After your interviews, send a thank-you email to express your appreciation for the opportunity. Reiterate your enthusiasm for the role and briefly mention how your skills align with Daikin's needs.
How to prepare for a job interview at Daikin
✨Know Your Technical Stuff
Make sure you're well-versed in ASHPs and have a solid understanding of Daikin's products. Brush up on your fault diagnosis skills and be ready to discuss specific scenarios where you've successfully resolved issues.
✨Prepare for Customer Scenarios
Since the role involves customer interaction, think about past experiences where you've built strong relationships or handled difficult situations. Be prepared to share these examples to demonstrate your customer service skills.
✨Understand the Company Culture
Familiarise yourself with Daikin's values and mission. Show that you align with their commitment to innovation and quality, and be ready to discuss how you can contribute to their goals.
✨Practice Technical Questions
Expect in-depth technical questions during the final interview. Review common troubleshooting techniques and be prepared to explain your thought process clearly. This will showcase your expertise and problem-solving abilities.
