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- Tasks: Join a team of 5 to provide tech support for over 1000 users.
- Company: DXP Talent is an established brand in Bicester, focused on diversity and inclusion.
- Benefits: Competitive pay of £200 - £225 a day with potential for extension or permanent role.
- Why this job: Immerse yourself in a rewarding culture while mentoring junior team members.
- Qualifications: Experience with Windows 11, O365, and supporting various devices required.
- Other info: This is an onsite role for an initial 6 months.
The predicted salary is between 40000 - 60000 £ per year.
Service Desk Engineer Bicester (onsite) 6 months £200 – £225 a day, Inside IR35 DXP Talent are working with an established brand in the heart of Bicester, Oxfordshire to recruit for a Senior Service Desk Engineer for an initial 6 months. The role of the Senior Service Desk Engineer is to work as part of a team of 5 to provide technical support to over 1000 users whilst also providing outstanding customer service – the role is based onsite As well as having good technical skills and great customer service, you will have an aptitude for supporting and mentoring junior members of the team and immerse yourself as part of the hardworking yet rewarding culture of the Team/Business. Technical skills: – Windows 11 – O365 (AD, Exchange, OneDrive, Sharepoint) – Iphone, MDM support – Supporting Laptops and Macs The role is for 6 months but has scope to extend or go perm. If you feel you could be a good fit for the role, please send your CV for consideration DXP Talent LTD is committed to creating a diverse and inclusive workplace. We welcome applications from all individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. AM…
Service Desk Engineer employer: Dxp Talent
Contact Detail:
Dxp Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarize yourself with the specific technical skills mentioned in the job description, such as Windows 11 and O365. Being able to discuss your experience with these technologies during the interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight any previous experience you have in providing customer support, especially in a team environment. Share examples of how you've successfully resolved issues for users, as this will demonstrate your ability to deliver outstanding customer service.
✨Tip Number 3
Since mentoring junior team members is part of the role, think about instances where you've supported or trained others. Be ready to discuss your approach to teamwork and how you can contribute to a positive team culture.
✨Tip Number 4
Research the company and its culture before the interview. Understanding their values and work environment will help you align your answers with what they are looking for, making you a more attractive candidate.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with Windows 11, O365, and supporting both laptops and Macs. Mention any specific projects or roles where you provided technical support to users.
Showcase Customer Service Skills: Since the role requires outstanding customer service, include examples of how you've successfully assisted users in the past. Highlight any situations where you went above and beyond to resolve issues.
Mentoring and Teamwork: Discuss your experience in mentoring junior team members and working collaboratively within a team. This will demonstrate your ability to fit into the company's culture and contribute positively.
Tailor Your CV: Customize your CV to align with the job description. Use keywords from the posting, such as 'technical support', 'customer service', and 'team player', to ensure your application stands out.
How to prepare for a job interview at Dxp Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 11, O365, and MDM support. Highlight specific examples where you've successfully resolved technical issues or improved processes.
✨Demonstrate Customer Service Excellence
Since the role emphasizes outstanding customer service, think of scenarios where you went above and beyond for users. Share these stories to illustrate your commitment to providing excellent support.
✨Mentorship Mindset
As a Senior Service Desk Engineer, you'll be expected to mentor junior team members. Be ready to discuss your approach to mentoring and any previous experiences where you've helped others grow.
✨Cultural Fit
Research the company culture and values. During the interview, express how your work ethic aligns with their hardworking yet rewarding environment, showing that you're not just a technical fit but also a cultural one.
