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- Tasks: Support the Store Manager and lead a dedicated retail team to deliver exceptional customer service.
- Company: Neptune creates beautiful home pieces with a focus on quality and craftsmanship since 1996.
- Benefits: Enjoy competitive pay, generous holidays, discounts, and wellness perks like a birthday day off!
- Why this job: Join a vibrant team in a unique store setting, making a real impact on customer experiences.
- Qualifications: Retail leadership experience, preferably in home lifestyle or interiors, with a passion for our brand.
- Other info: Be part of an inclusive culture that values diversity and encourages everyone to be themselves.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Assistant Store Leader to support our (Store) Team. We treat everyone who visits as an individual, taking immense pride in delivering a warm and welcoming personalised service. As a pillar of support to the Store Manager, you\’ll understand that our customers are at the heart of everything we do. You\’ll lead by example, always striving to deliver outstanding service while surpassing store objectives. In order to consistently accomplish that, you will:
- Guide, support and motivate a dedicated retail team
- Coach, train and develop new and existing team members to become brand ambassadors
- Ensure operational excellence throughout the store and behind the scenes
- Maintain breath-taking visual merchandising and store presentation
- Identifying customer needs and answering product related questions using your product knowledge whilst offering advice and guidance in the selection of suitable products
As a positive and confident person you\’ll have a proven ability in leading a team within the world of retail, ideally from a home lifestyle or interiors brand. You\’ll be passionate about our brand with a clear commitment to helping us drive forward the business forward.
You\’ll find our store in the heart of Guildford, sat on the historic cobbled high street. It\’s a sash-window fronted Georgian property that was, once upon a time, a bank. A little smaller than most of our other stores (although watch this space as we have big plans for the future), Neptune Guildford is nevertheless full of character – and many of our designs. With its curved front and wedge-like internal layout, it\’s also full of ideas on how to make the most of an unusually-shaped space.
What Benefits we can offer you
- Competitive salary
- Generous Holiday Allowance
- Life Assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
We\’re an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone\’s voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we\’re perhaps most known for kitchens – with heirloom-worthy dressers not far behind. Neptune\’s trademark \’look\’ is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We\’re also respected for our commitment to craft and quality. Put simply, we make things we\’re proud of, and that are designed to last a lifetime.
Assistant Store Leader in Guildford employer: Neptune (Europe) Ltd
Contact Detail:
Neptune (Europe) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Leader in Guildford
✨Tip Number 1
Familiarise yourself with Neptune's brand values and product range. Understanding what makes our products unique will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed a team in previous roles. Be ready to discuss specific situations where you led by example and achieved outstanding results.
✨Tip Number 3
Research the local Guildford market and customer preferences. Being knowledgeable about the community will allow you to tailor your approach to meet customer needs effectively, which is crucial for the Assistant Store Leader role.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and the company, and it gives you a chance to assess if Neptune is the right fit for you as well.
We think you need these skills to ace Assistant Store Leader in Guildford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Assistant Store Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Leadership Skills: In your CV and cover letter, provide specific examples of how you've successfully led a team in a retail environment. Mention any coaching or training experiences that demonstrate your ability to develop others.
Emphasise Customer Service: Since the role focuses on delivering outstanding customer service, include examples of how you've gone above and beyond to meet customer needs in previous positions. This will show your commitment to putting customers at the heart of everything you do.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Mention why you are passionate about the Neptune brand and how you can contribute to its values and mission.
How to prepare for a job interview at Neptune (Europe) Ltd
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for the Neptune brand during the interview. Share what you love about their products and how you can contribute to their mission of delivering outstanding service.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and coach others, as this role requires guiding a dedicated retail team to achieve store objectives.
✨Understand Customer Needs
Be ready to discuss how you identify customer needs and provide tailored advice. Show that you can use your product knowledge to enhance the customer experience, which is central to the role.
✨Emphasise Operational Excellence
Talk about your experience with maintaining high standards in store presentation and operational processes. Mention any specific strategies you've used to ensure excellence behind the scenes.
