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- Tasks: As a Platforms Analyst, you'll troubleshoot systems and maintain server health while providing top-notch support.
- Company: Optum is a global leader in healthcare technology, improving lives through innovative solutions.
- Benefits: Enjoy flexible work arrangements, career development opportunities, and a diverse, inclusive culture.
- Why this job: Join a talented team making a real impact on health outcomes and advancing equity globally.
- Qualifications: We're looking for IT enthusiasts with strong troubleshooting skills and experience in Windows administration.
- Other info: Work in a collaborative environment with opportunities for self-development and skill enhancement.
The predicted salary is between 30000 - 42000 £ per year.
The Vacancy
Here at Optum, we have an exciting opportunity for you to join our highly capable and talented service and support team as aPlatforms Analyston a permanent basis.
You are joining a skilled and knowledgeable team. Our company values new ideas, innovative solutions, and efficiencies to ensure we deliver better care through technological innovation.
Our support service teams meet in the office at least twice weekly. We work on alternate weekly shift patterns, Monday to Friday, between 8 AM and 6 PM.
What youll do
As aPlatforms Analyst, you will proactively troubleshoot and maintain our systems using internal monitoring tools. You will perform patch and security maintenance across our products whilst providing the highest level of support. You will provide maintenance to our customers servers using a Central Management System (Datto).
Collaboration with your peers and other teams in the business is key as you will find logical solutions to queries raised and share your knowledge with the support service function. You will diagnose and resolve platform alerts raised to the service desk from the internal support ticketing system (Service Now).
Other key responsibilities and accountabilities will include;
- Proactive monitoring of Server backups, Server health, low disk space, and general maintenance
- Support of hosted servers in a cloud environment
- Perform patch and security maintenance for our customers\’ business systems
- Manage the deployment of software releases and configuration changes
- Accurately record all information provided by the customer on the Optum Group Customer Database
- Liaise with customers and all 3rd parties to resolve incidents and problems
- Escalate any problems or trends to the appropriate escalation point
- Comply with any procedures and policies in relation to ISO standards (20000, 9001 & 27001)
We will provide you with the opportunity to enhance your skill set within Windows operating systems and network solutions whilst working with the business. Therefore, self-development will be a key focus for you.
Who youll be
We need you to be an experienced IT Technical Specialist with strong troubleshooting and Windows administration skills such as Active Directory. On occasion, you will work directly with customers, so were looking for you to be able to blend your technical skills with your knowledge of working with customers to deliver efficient support service.
You will be a problem solver demonstrating a logical approach to prioritising your workload in similar technical support roles.
Collaboration is essential, as is the ability to build credible and trusted relationships with teams and stakeholders across our business. We have a great culture here at Optum and we want people to join us who live and breathe our values, you will be supported in growing your technology knowledge and working in varied positions.
Technical skills we are looking for you to demonstrate include;
- Good technical understanding of monitoring tools such as Datto
- Understanding of Networking and Hardware
- Experience of Windows Server Administration
- Experience in configuring VPN solutions
If this sounds like just what you are looking for, then apply now, we want to hear from you!
About us
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
Join us to startCaring. Connecting. Growing together. Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.
Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.
Equality, Diversity, and Inclusion
At Optum, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of Optum, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do.
Optum is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team.
About Us
We connect patients and healthcare professionals through integrated, ground-breaking technology, helping people live longer, healthier lives.
Platforms Analyst in Leeds employer: Optum
Contact Detail:
Optum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platforms Analyst in Leeds
✨Tip Number 1
Familiarise yourself with the specific monitoring tools mentioned in the job description, particularly Datto. Having hands-on experience or knowledge about these tools will give you an edge during discussions with the hiring team.
✨Tip Number 2
Brush up on your Windows Server Administration skills, especially around Active Directory and VPN configurations. Being able to demonstrate your technical expertise in these areas can significantly boost your chances of landing the role.
✨Tip Number 3
Prepare to discuss your previous experiences in troubleshooting and problem-solving. Think of specific examples where you've successfully resolved technical issues, as this will showcase your ability to handle similar challenges at Optum.
✨Tip Number 4
Highlight your collaborative skills and any experience working in a team environment. Since the role emphasises teamwork and building relationships, being able to share examples of successful collaborations will resonate well with the interviewers.
We think you need these skills to ace Platforms Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT technical support, particularly with Windows administration and troubleshooting. Use keywords from the job description to demonstrate your fit for the Platforms Analyst role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to collaborate with teams. Mention specific examples of how you've successfully managed similar responsibilities in previous roles.
Highlight Technical Skills: Clearly outline your technical skills related to monitoring tools like Datto, Windows Server Administration, and networking. Provide examples of how you've applied these skills in past positions to solve problems or improve processes.
Showcase Soft Skills: In addition to technical expertise, emphasise your communication and interpersonal skills. Describe experiences where you built relationships with customers or colleagues, as this is crucial for the role at Optum.
How to prepare for a job interview at Optum
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Server Administration, Active Directory, and monitoring tools like Datto. Be prepared to discuss specific examples of how you've used these skills in previous roles.
✨Demonstrate Problem-Solving Abilities
Since the role requires troubleshooting and resolving platform alerts, be ready to share instances where you've successfully diagnosed and fixed technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Collaboration
Collaboration is key in this role, so be sure to mention any experiences where you've worked effectively within a team or liaised with other departments. Highlight your ability to build relationships and communicate clearly with both technical and non-technical stakeholders.
✨Align with Company Values
Research Optum's values and culture, and think about how your personal values align with theirs. Be prepared to discuss how you can contribute to their mission of improving health outcomes through technology and innovation.
