Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support and perform testing, repairs, and maintenance worldwide.
- Company: Join a leading manufacturing company delivering critical engineering solutions globally.
- Benefits: Enjoy a competitive salary, overtime pay, 28 days holiday, and a company pension.
- Why this job: Be part of a friendly team with opportunities for travel and professional growth.
- Qualifications: Must have an Electrical or Mechanical qualification and relevant experience in support roles.
- Other info: Open to candidates from commercial and ex-military backgrounds with engineering skills.
The predicted salary is between 36000 - 54000 £ per year.
Are you looking to take your engineering skills in a new direction?
My client is an established manufacturing company who provides critical engineering solutions to their blue-chip client base worldwide. They now have a requirement for a Customer Support Engineer to join their friendly team in Stamford, Lincolnshire. The successful Customer Support Engineer will provide direct customer support via telephone, email, remote access and on site carrying out testing, commissioning, repairs and routine maintenance worldwide.
Please note: Due to the nature of the role, you will be required to stay away from home several times per month, in return you will receive an attractive starting salary and additional payments, and all expenses covered.
Customer Support Engineer Responsibilities:
- Ensure customers receive the highest level of customer support and service.
- Respond to and record all incoming technical calls and emails within agreed SLA, ensuring all responses and resolution dates are met in accordance with the companys quality systems.
- Manage warranty claim requests and working collaboratively with other service teams and managers.
- Carry out electrical and mechanical testing of equipment.
- Travel to customer sites to carry out commissioning, testing, training and planned maintenance on products, generating detailed reports documenting all work carried out.
Customer Support Engineer Requirements:
- Must have completed a recognised apprenticeship program and hold an Electrical or Mechanical qualification to level 3 as a minimum (ideally electrical)
- Previous experience working within a similar role, especially in a support role and repair of industrial control systems.
- Previous PLC experience would be advantageous.
- Knowledge of CRM systems advantageous.
- Excellent communication skills, both verbally and written.
- Excellent time management skills with the ability to multi task effectively.
- Role requires you to be self-motivated, adaptable and keen to learn.
- IT skills, including MS Office, Teams, Excel and SAP.
- You must hold a valid UK Passport and full UK Driving License.
- A forklift License would be beneficial.
Customer Support Engineer Benefits:
- Salary – £40,000 – £45,000 DOE
- Overtime payments and expenses paid when working overseas.
- 28 days holiday + Bank holidays.
- Core hours – Monday to Friday half day Fridays.
- Option to purchase addition annual leave days up to 5 days per year.
- Company pension up to 7% match.
- Yearly bonus up to 5% performance based.
- Life Assurance x6 annual salary.
- Tools provided.
- Opportunity to join an established, reputable company.
NOTE Our client encourages applications from candidates from both commercial and ex-military backgrounds, Royal Navy, British Army, Royal Air Force with an electrical or mechanical engineering bias.
Locations
Customer Support Engineer in Stamford, Lincolnshire employer: Demob Job Ltd
Contact Detail:
Demob Job Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer in Stamford, Lincolnshire
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their engineering solutions will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your technical skills related to electrical and mechanical systems, especially PLCs. Being able to discuss specific experiences or projects will set you apart from other candidates.
✨Tip Number 4
Prepare for potential travel requirements by highlighting any previous experience you have with on-site support or international work. This shows you're ready for the demands of the role.
We think you need these skills to ace Customer Support Engineer in Stamford, Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and engineering. Emphasise any previous roles where you provided technical assistance or worked with industrial control systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for engineering and customer service. Mention specific experiences that demonstrate your problem-solving skills and ability to work under pressure.
Highlight Relevant Qualifications: Clearly state your qualifications, especially your Electrical or Mechanical level 3 certification. If you have completed an apprenticeship, mention it prominently as it is a key requirement for the role.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application of how you've effectively communicated with customers or team members in past positions.
How to prepare for a job interview at Demob Job Ltd
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise, especially in electrical and mechanical systems. Be prepared to discuss your experience with PLCs and any relevant projects you've worked on during your apprenticeship.
✨Demonstrate Excellent Communication
Since the role involves direct customer support, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information to non-technical clients in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you successfully resolved customer issues or managed warranty claims, and be ready to explain your thought process.
✨Research the Company and Its Clients
Familiarise yourself with the company's products and their blue-chip client base. Understanding their industry and challenges will help you tailor your responses and show genuine interest in the role.
