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For Companies At a Glance
- Tasks: Support and optimise communication systems while assisting business customers with technical queries.
- Company: Join a dynamic IT team focused on cutting-edge Unified Communications technology.
- Benefits: Enjoy a competitive salary, car allowance, bonuses, wellness support, and hybrid work options.
- Why this job: Make a real impact in a collaborative environment with the latest tech and tools.
- Qualifications: Experience in Unified Communications, VoIP technologies, and strong troubleshooting skills required.
- Other info: Opportunity for growth and training in a supportive team atmosphere.
The predicted salary is between 22400 - 28000 £ per year.
IT Support Specialist – Unified Communications Telecoms
Location: Hybrid Alderley | Salary £28,000 £35,000 DOE
Are you a technically minded IT specialist working within Unified Communications with a passion for seamless communication and connectivity? My client is looking for several experienced Unified Communications Specialist to join their IT team and help the delivery, support, and optimisation of their communication systems. If you enjoy working with cutting-edge UC tools and making a real impact across the business, this role could be a great fit for you!
Working as part of the UC Support Specialist Team based, youll work to support business customers, taking ownership of tasks and dealing with queries efficiently.
They are looking for a Unified Communications / Telecoms Specialist that has previous experience and knowledge of:
1st and 2nd line technical support, assisting customers with problem resolution
Technical aspects of telecommunications/connectivity, ideally in a business-to-business support role
Manage and support enterprise-level UC solutions, including VoIP telephony, managed Wi-Fi, and connectivity platforms.
Configure and troubleshoot systems such as PBX, SBCs, and cloud-based UC tools.
Liaise with third-party vendors and telecom providers for provisioning, upgrades, and maintenance.
Monitor system performance, proactively identify improvements, and implement solutions.
Provide technical support and training to end-users across the organisation.
What They are Looking For
- Proven experience in Unified Communications, Telecoms, or a similar technical support role.
- Strong knowledge of VoIP technologies (SIP, RTP), telephony platforms (e.g. Cisco, Mitel, Avaya).
- Hands-on experience with PBX systems, gateways, and SBCs.
- Solid understanding of networking fundamentals: QoS, VLANs, firewalls.
- Confident communicator with strong troubleshooting and problem-solving skills.
Desirable Skills
- Experience with Microsoft 365 and Teams telephony integration
- Understanding of ITIL processes and service desk operations
- Experience supporting remote or hybrid user environments
What Youll Get in Return
- Competitive salary: £28,000 £35,000 depending on experience
- Car allowance
- Bonus and incentive opportunities
- Enhanced pension scheme
- Wellness programme and wellbeing support
- A collaborative team and access to the latest tech
Ready to Apply?
Click \”Apply Now\” to submit your application or contact Lisa on 07464 606390 for a confidential chat.
Keywords: Unified Communications, VoIP, Cisco, Avaya, Mitel, Microsoft Teams, PBX, SBC, SIP, RTP, Wi-Fi, Networking, Telecoms, UC Specialist, Hybrid Work
IT Support Specialist - Unified Communications in Alderley Edge employer: Niche Employment Solutions Limited
Contact Detail:
Niche Employment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist - Unified Communications in Alderley Edge
✨Tip Number 1
Familiarise yourself with the specific Unified Communications tools mentioned in the job description, such as VoIP technologies and PBX systems. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Network with professionals in the Unified Communications field, especially those who work with the technologies listed like Cisco or Avaya. Engaging with industry peers can provide insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of specific examples where you've successfully resolved technical issues in previous roles. This will help you stand out as a confident communicator and a capable troubleshooter during the interview process.
✨Tip Number 4
Research the company’s current communication systems and any recent developments in their technology stack. Showing that you understand their business needs and how you can contribute to optimising their UC solutions will make a strong impression.
We think you need these skills to ace IT Support Specialist - Unified Communications in Alderley Edge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Unified Communications and Telecoms. Focus on relevant skills such as VoIP technologies, PBX systems, and any specific tools mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for seamless communication and your technical expertise. Mention specific experiences where you've successfully supported UC solutions or resolved complex issues.
Highlight Relevant Experience: In your application, emphasise your previous roles in technical support, especially those involving 1st and 2nd line support. Include examples of how you've managed enterprise-level UC solutions and liaised with vendors.
Showcase Problem-Solving Skills: Demonstrate your troubleshooting abilities by providing examples of challenges you've faced in past roles. Explain how you identified problems and implemented effective solutions, particularly in a business-to-business context.
How to prepare for a job interview at Niche Employment Solutions Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Unified Communications and specific technologies like VoIP, PBX systems, and networking fundamentals. Highlight any hands-on experience you have with tools such as Cisco, Mitel, or Avaya.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about past challenges you've faced in technical support roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your troubleshooting skills effectively.
✨Communicate Clearly and Confidently
As a UC Support Specialist, strong communication is key. Practice explaining complex technical concepts in simple terms, as you may need to train end-users or liaise with vendors during your role.
✨Research the Company and Its Tools
Familiarise yourself with the company's communication systems and any specific tools they use, such as Microsoft 365 and Teams. This shows your genuine interest in the role and helps you tailor your responses during the interview.
