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- Tasks: Travel across the UK to support franchisees and ensure brand compliance.
- Company: Really Awesome Coffee is a growing network of over 100 mobile cafés since 2010.
- Benefits: Enjoy a competitive salary, car allowance, and travel expenses covered.
- Why this job: Join a dynamic team, make an impact, and enjoy varied work experiences.
- Qualifications: Hospitality or sales experience preferred; strong communication and organisational skills required.
- Other info: Work from home one day a week with occasional overnight stays.
The predicted salary is between 31800 - 31800 £ per year.
Starting Salary: £31,800 incl. car allowance
Location: Coalville, Leicestershire – 1 day in office per week with extensive nationwide travel
Full Time: Mon to Fri (Occasional weekend work/travel). Start/finish time varies
Really Awesome Coffee was established in 2010 and supports a growing network of over 100 franchised mobile cafés. We are experiencing strong growth in 2025 and are looking for experienced and talented individuals to help us manage our network and continue to supply the high level of service and support for which we have become known.
We are looking for a self-motivated and highly organised individual to join our franchise support team as a Hospitality Support Officer (HSO). This is a very mobile and variedrole involving travel and overnight stays across all areas of the UK. Main responsibilities include:
Travelling to our franchisee\’s business locations to implement our franchise launch programmewith continued on-site assistance
Ensuring compliance for our brand standards are upheld
Elements of training and inducting our new franchisees in our franchise business operations system
Working with our Franchise Development Managers to assess franchisee performance, formulate business development plans and work with franchisees to develop their businesses and increase their profitability
Occasional involvement in our own coffee van operation and attendance at events/exhibitions and so on
Ahospitality background is desirable, as is sales experience and/or experience in roles involving direct customer contact.
Applicants must possess excellent presentation and interpersonal skills ideally combined with experience in the hospitality sector, a background in barista positions would be preferred, although this is not essential.
Good organisational skills are required within the role, along with a high degree of self-motivation and the ability to work from your own initiative.
A good level of competency / a good aptitude for learning basic IT systems is important.
A genuine commitment to high levels of customer service is essential.
The \’away working\’ element of the role will typically require working away from our Coalville office for 4 days a week, broken down into overnight stays of between 1 and 5 nights in different parts of the country (with travel expenses and subsistence allowances paid on top of your car allowance).
Aside from occasional Sunday evening travelling, the role does not typically require working over weekends.
Car ownership is essential, and you must have a full, ideally clean, UK driving license.
Hospitality Support Officer in Coalville employer: Really Awesome Coffee
Contact Detail:
Really Awesome Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Support Officer in Coalville
✨Tip Number 1
Familiarise yourself with Really Awesome Coffee's brand and values. Understanding their mission and the level of service they provide will help you align your responses during interviews and demonstrate your commitment to their standards.
✨Tip Number 2
Network within the hospitality industry, especially with individuals who have experience in franchising or mobile cafés. Attend relevant events or exhibitions where you might meet current employees or franchisees, as personal connections can often lead to job opportunities.
✨Tip Number 3
Prepare for potential travel by showcasing your flexibility and organisational skills. Be ready to discuss how you manage your time effectively while on the road, as this role involves extensive travel and overnight stays.
✨Tip Number 4
Highlight any previous experience in customer service or hospitality roles during your conversations. Emphasising your ability to engage with customers and support franchisees will be crucial in demonstrating your fit for the Hospitality Support Officer position.
We think you need these skills to ace Hospitality Support Officer in Coalville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any roles where you've had direct contact with customers or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your motivation to support franchisees. Mention specific skills that align with the job description, such as organisational skills and self-motivation.
Highlight Relevant Experience: In your application, focus on any previous roles that involved training, compliance, or business development. Use examples to demonstrate how you’ve successfully supported others in a similar capacity.
Showcase Your Interpersonal Skills: Since excellent presentation and interpersonal skills are crucial for this role, provide examples of how you've effectively communicated with clients or team members in past positions. This will help illustrate your fit for the Hospitality Support Officer position.
How to prepare for a job interview at Really Awesome Coffee
✨Showcase Your Hospitality Experience
Make sure to highlight any relevant experience you have in the hospitality sector. Discuss specific roles where you've interacted with customers or managed operations, as this will demonstrate your understanding of the industry and its demands.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational skills, prepare examples of how you've successfully managed multiple tasks or projects in the past. This could include scheduling, planning travel, or coordinating events, which are all relevant to the position.
✨Prepare for Travel Discussions
Given the extensive travel involved, be ready to discuss your flexibility and willingness to travel. Share any previous experiences where you've had to adapt to different locations or work environments, as this will show your readiness for the role.
✨Emphasise Customer Service Commitment
A genuine commitment to high levels of customer service is essential for this role. Prepare to share examples of how you've gone above and beyond for customers in previous positions, as this will resonate well with the company's values.
