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For Companies At a Glance
- Tasks: Manage client accounts and ensure top-notch service while hitting KPIs.
- Company: Join Churches Fire and Security, a leading national fire security business with rapid growth.
- Benefits: Enjoy a competitive salary, bonuses, and a supportive work environment.
- Why this job: Be part of a dynamic team that values your input and fosters personal growth.
- Qualifications: Previous customer service or account management experience is essential; strong communication skills are a must.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Churches Fire and Security Ltd is an industry leading national Fire Security business that is rapidly growing and seeking a proactive and motivated professional to join the team. We have a track record of providing fantastic opportunities to candidates throughout the country and are seeking an Account Handler to work from our Head Office in Chandlers Ford.
The Role:
- Taking ownership of a portfolio of accounts, ensuring each client receives a high level of quality service that reflects the company's Vision and Values.
- Maintain the company's existing relationships with customers through regular meetings and phone calls.
- Assisting with increasing retention and improving commercial value with client accounts.
- Keeping Managers and Directors informed of any major account changes, re-tenders, issues or queries.
- Ensuring KPI's are met and Service Level Agreements are adhered to.
- Ensuring consistent communication with all necessary stakeholders.
- Making sure that all service orders outstanding with your clients are completed in the quickest time possible.
- Following up outstanding quotations.
- Monitoring your accounts and ensuring that overdue debt is kept to a minimum, working in partnership with the credit control department.
- Auditing your accounts on a regular basis.
- Ensuring that all information inputted onto the system is accurate and any inaccurate information is deleted.
- Playing a positive part in the team and contributing to overall team goals!
The Ideal Candidate:
- Must have previous customer services/account management experience from either an office, call centre or contact centre environment!
- Will ideally have experience of managing a portfolio of clients’ accounts from a service environment.
- Must be used to liaising with clients via phone and email and will ideally have some experience meeting with clients face to face.
- Must have a good telephone manner and strong IT skills!
- Must be accurate and have good attention to detail.
- Will have a can-do attitude and be proactive with their own workload.
- Must produce work to a high quality and be able to react to different tasks as they arise!
- Must be a positive person with good work ethic and attitude!
Churches Fire and Security is keen to encourage applications from all areas of the community regardless of cultural background, ethnicity, gender identity, sexual orientation, sex or disability and we assess applications purely on the basis of skill. We recognise the advantages of our staff being themselves at work, and see the different views and experiences of people from varying backgrounds as a firm advantage. As an employer we view applications from service personnel or service leavers positively. We are proud signatories to the Armed Forces Covenant and there are many roles within our business which may be suitable for people with an MOD background.
Key Account Executive employer: Churches Fire & Security
Contact Detail:
Churches Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Executive
✨Tip Number 1
Familiarise yourself with Churches Fire and Security's Vision and Values. Understanding their core principles will help you align your responses during interviews and demonstrate that you're a good cultural fit for the team.
✨Tip Number 2
Prepare specific examples from your previous experience that showcase your ability to manage client accounts effectively. Highlight instances where you've improved customer retention or resolved issues, as these are key aspects of the role.
✨Tip Number 3
Brush up on your communication skills, especially over the phone and via email. Since the role involves regular client interactions, being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 4
Showcase your proactive attitude by preparing questions about the company's current client management strategies. This not only demonstrates your interest in the role but also your willingness to contribute positively to the team.
We think you need these skills to ace Key Account Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Key Account Executive position. Tailor your application to highlight relevant experience in customer service and account management.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in account management or customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to maintain client relationships and meet KPIs.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that align with the job requirements, such as managing client accounts or improving customer retention. Make sure to convey your proactive attitude and attention to detail.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Key Account Executive role.
How to prepare for a job interview at Churches Fire & Security
✨Showcase Your Customer Service Skills
As a Key Account Executive, your ability to manage client relationships is crucial. Be prepared to discuss specific examples from your previous experience where you successfully handled customer queries or resolved issues, demonstrating your proactive approach and strong communication skills.
✨Understand the Company’s Vision and Values
Before the interview, take some time to research Churches Fire and Security Ltd. Familiarise yourself with their mission and values, and think about how your personal work ethic aligns with theirs. This will show your genuine interest in the company and help you articulate why you would be a great fit.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of situations where you had to manage multiple accounts or resolve conflicts, and be ready to explain your thought process and the outcomes of your actions.
✨Demonstrate Attention to Detail
Given the importance of accuracy in managing accounts, be prepared to discuss how you ensure attention to detail in your work. You might want to share methods you use to keep track of client information and how you handle discrepancies, showcasing your organisational skills.
