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- Tasks: Act as the main contact for residents, ensuring their needs are met during construction projects.
- Company: Join Morgan Sindall Property Services, dedicated to improving living conditions in communities.
- Benefits: Enjoy flexible working, 26 days holiday, private medical insurance, and a profit share scheme.
- Why this job: Be part of a supportive culture that values diversity and innovative thinking while making a real impact.
- Qualifications: Experience in resident liaison, excellent communication skills, and a clean UK driving licence required.
- Other info: Opportunities for learning, development, and volunteering with a focus on wellbeing support.
The predicted salary is between 21500 - 27500 £ per year.
We are looking for a motivated Resident Liaison Officer to join our team covering Epping, Waltham Abbey, Loughton and Debden districts.
As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. You will be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner.
About You
Candidates will have experience as a Resident Liaison Officer, ideally within a social housing environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic, you will have excellent verbal, professional telephone manner and written communication skills. IT literate with experience working with all Microsoft programmes. An interest in decarbonisation works and experience with the EasyBOP system would be beneficial but are by no means essential. You must hold a clean valid UK driving licence and be willing to travel from property to property.
Benefits
- Profit Share
- Discretionary Annual Bonus Scheme
- 26 Days Holiday & Bank Holidays
- Enhanced Pension Plan
- Private Medical Insurance (Including 24hr GP)
- Life Assurance
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Resident Liaison Officer (Planned & Regeneration) employer: Morgan Sindall Property Services
Contact Detail:
Morgan Sindall Property Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer (Planned & Regeneration)
✨Tip Number 1
Familiarise yourself with the local areas mentioned in the job description, such as Epping and Waltham Abbey. Understanding the community dynamics and any recent developments can help you engage more effectively with residents during interviews.
✨Tip Number 2
Highlight your experience in customer relations, especially within social housing. Be prepared to discuss specific examples of how you've successfully managed resident concerns or improved communication in previous roles.
✨Tip Number 3
Show your enthusiasm for decarbonisation works and sustainability initiatives. Research current trends in these areas and be ready to share your thoughts on how they can impact the role of a Resident Liaison Officer.
✨Tip Number 4
Prepare to demonstrate your IT skills, particularly with Microsoft programmes. You might be asked about your proficiency in using these tools to manage communications and documentation, so having examples ready will give you an edge.
We think you need these skills to ace Resident Liaison Officer (Planned & Regeneration)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Resident Liaison Officer, especially in social housing. Emphasise your ability to build relationships with residents and your organisational skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your empathy and communication skills. Mention specific examples of how you've successfully addressed resident concerns in the past and your interest in decarbonisation works.
Highlight IT Proficiency: Since the role requires IT literacy, ensure you mention your experience with Microsoft programmes. If you have any familiarity with the EasyBOP system, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Morgan Sindall Property Services
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a scenario where you need to address a resident's concern, so practice articulating your thoughts clearly and empathetically.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in a similar role, especially within social housing. Share specific examples of how you've successfully built relationships with residents and resolved their issues, as this will show your capability to handle the responsibilities of the position.
✨Research the Company and Its Values
Familiarise yourself with Morgan Sindall Property Services and their commitment to improving living conditions for residents. Understanding their values and mission will help you align your answers with what they are looking for, demonstrating that you are a good fit for their team.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about their approach to resident engagement or how they measure success in the role of a Resident Liaison Officer. This not only gives you valuable insights but also allows you to engage in a meaningful conversation.
