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- Tasks: Join our support team to tackle IT challenges and assist clients with tech solutions.
- Company: A well-established IT solutions firm with a relaxed atmosphere and experienced engineers.
- Benefits: Enjoy hybrid work options, travel expenses covered, and a friendly team environment.
- Why this job: Gain diverse experience across various technologies while making a real impact for local SMEs.
- Qualifications: Experience in customer support and knowledge of Microsoft systems is essential.
- Other info: Candidates must have their own car; travel is fully expensed within the local area.
The predicted salary is between 24000 - 40000 £ per year.
This well-established IT solutions and support firm (MSP) seeks an experienced Microsoft systems engineer to join their busy support team.
The company has been established for many years and offers an easy-going, relaxed atmosphere, with very experienced engineers. There is lots of interesting work with a broad spectrum of clients across the Bournemouth area (typically SMEs 1-250 users). The company has a full range of support and maintenance offerings, together with Cloud systems, Cyber Security, and new network installation capabilities.
Location: To begin with, the role will be office based, as you get up to speed, but going forward there is the option to work in a hybrid or remote fashion (but due to SLAs candidates should live in the local area please).
This exciting role covers a blend of internal (remote) and external (on-site support/client visit) duties, with a 75/25 mix of reactive (general day-to-day maintenance, support and troubleshooting) and proactive (installations, upgrades, refreshes, helping with pre-sales) work. Being a small company, the job is varied; you will cover 1st through 3rd line support - effectively solving any client issue that arises - though the position will play to your strengths and utilise your abilities. Working in a small team, you will support and get to know a wide cross-section of clients and be part of the extra project work this entails. The company is very adaptable and to serve the needs of its clients, the environment is such that you will be able to learn different technologies to best enable support and delivery.
Candidates must have worked in a customer support role for a systems firm or an end-user environment supporting a range of technologies and possess a good working knowledge - support, troubleshooting, installation and upgrading - of:
- Office365
- MS Azure
- Windows Server
- VDI platform
- Active Directory, Azure Directory
- Exchange and SQL Server
- Virtual machines, HyperV
- General networking and infrastructure architecture, including communications devices - hubs, routers, etc.
- Email and antivirus systems
- PC hardware
- PowerShell advantageous
Candidates must own their own car but travel is fully expensed and clients are typically only across the Poole - Bournemouth - Christchurch area. This is an excellent opportunity to work in a friendly, professional support team, offering a pleasant working environment. Salary to £40,000.
3rd line Support Engineer employer: Dupen Ltd
Contact Detail:
Dupen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office365, MS Azure, and Windows Server. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved IT issues. The interviewers will likely be interested in your problem-solving skills, so having concrete examples ready will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for continuous learning and adapting to new technologies. This role involves a variety of tasks, so expressing your willingness to grow and learn within the company will resonate well with the hiring team.
We think you need these skills to ace 3rd line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft systems. Emphasise your skills in troubleshooting, installations, and any specific technologies mentioned in the job description, such as Office365, Azure, and Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work in a team. Mention your experience with a range of technologies and how you can contribute to the company's success. Be sure to express your interest in the hybrid working model they offer.
Highlight Customer Support Experience: Since the role requires strong customer support skills, provide examples of how you've successfully resolved client issues in previous roles. This could include specific challenges you faced and how you overcame them, demonstrating your problem-solving abilities.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Dupen Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with the specific technologies mentioned in the job description, such as Office365, MS Azure, and Windows Server. Be prepared to discuss how you've used these tools in previous roles and any challenges you've overcome.
✨Demonstrate Customer Support Experience
Since this role involves a lot of client interaction, share examples of how you've successfully resolved customer issues in the past. Emphasise your ability to communicate technical information clearly and effectively to non-technical users.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios you might encounter in the role. Think about common IT support issues and how you would approach troubleshooting them. This will show your problem-solving skills and practical knowledge.
✨Express Your Willingness to Learn
The company values adaptability and learning new technologies. Convey your enthusiasm for continuous professional development and mention any relevant courses or certifications you are pursuing or plan to pursue.
