Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers and solve challenges in a fast-paced environment.
- Company: Join a growing innovative business focused on e-commerce success.
- Benefits: Enjoy a supportive team culture and opportunities for personal growth.
- Why this job: Be part of a mission to revolutionise eCommerce and empower businesses.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Full-time role with flexible hours, based in Sheffield HQ.
The predicted salary is between 28800 - 48000 £ per year.
On site HQ – Sheffield
Hours: Full-time 40 hours per week 8:30/9:30 AM – 5/6 PM
Permanent
Do you love helping customers and solving challenges in a fast-paced environment? Are you passionate about providing exceptional service and finding solutions? Do you enjoy working in a team where collaboration and care are at the heart of everything? Are you excited about the idea of joining a growing innovative business? If you are saying yes to these questions, the Customer Service role might be perfect for you.
Our client is on a mission to nurture and help e-commerce businesses grow through their focus on people and digital innovation. The vision to revolutionise eCommerce order fulfilment by empowering and fuelling growth. These values drive the organisational growth ensuring that every team member feels supported, motivated, and empowered. Working with businesses across industries such as fashion, beauty, food, and more, helping them fulfil orders and delight their customers.
What you will be doing:
- Client Onboarding: Work closely with the Sales Department to onboard new clients, making their transition smooth and welcoming.
- Customer Support: Respond to customer queries and resolve issues promptly within SLA guidelines. Build strong relationships with customers by empathising with their needs and seeking the best solutions.
Customer Service - Operations Specialist employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Operations Specialist
✨Tip Number 1
Familiarise yourself with the e-commerce industry and the specific challenges businesses face. This knowledge will help you demonstrate your understanding of customer needs during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can prepare you to handle real-life situations effectively.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where collaboration led to successful outcomes. This is crucial as the role emphasises working closely with various departments.
✨Tip Number 4
Research StudySmarter's values and mission. Being able to align your personal values with ours will make a strong impression and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Service - Operations Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service - Operations Specialist position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving. Use specific examples from your past experiences to demonstrate how you have successfully handled customer queries and built strong relationships.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for this role, such as communication, teamwork, and adaptability. Mention any experience you have in e-commerce or fast-paced environments to make your application stand out.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in customer service roles.
How to prepare for a job interview at Click To Hired
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers and solving their challenges. Share specific examples from your past experiences where you went above and beyond to provide exceptional service.
✨Demonstrate Team Collaboration Skills
Since the role emphasises teamwork, be prepared to discuss how you've successfully collaborated with others in previous positions. Highlight any experiences where you contributed to a team goal or supported a colleague.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think of scenarios where you had to handle difficult customers or resolve conflicts, and be ready to explain your thought process and actions.
✨Research the Company and Its Values
Familiarise yourself with the company's mission and values, especially their focus on digital innovation and e-commerce. This will help you align your answers with what they are looking for and show that you're genuinely interested in the role.
