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- Tasks: Lead the customer aftercare team to enhance customer experience and retention.
- Company: Join a renowned automotive market leader with an unrivalled reputation.
- Benefits: Enjoy a competitive salary, promotion culture, and collaborative work environment.
- Why this job: Make a high-impact contribution in a leading role within the automotive sector.
- Qualifications: Must have deep automotive industry knowledge and experience managing large teams.
- Other info: This opportunity won't last long—apply today!
The predicted salary is between 60000 - 84000 £ per year.
This is an amazing career opportunity for a renowned automotive market leader with an unrivalled reputation.
£70k-£75k basic salary
You will play a strategic role leading the customer aftercare team and your key goal will be improving customer experience and retention.
Your key responsibilities:
- Managing high-stake issues with car dealerships and end users (e.g. supply chain breakdowns, fleet management issues, vehicle malfunctions)
- Driving cost reduction across customer care processes
- Working closely with lenders and commercial decision-makers
- Leading, inspiring and motivating a team of 30 and delegating effectively
What you will bring to the team:
- Deep knowledge of the automotive industry and car dealerships
- Experience high up in a big car dealership / car supermarket environment
- Ability to lead and inspire teams of 20+ people
- Strong commercial knowledge within automotive complaints and cost saving
- Confident in reporting results back to the business
How the role will benefit your career:
- High-impact role where your work directly supports company growth
- Collaborative environment working with top-tier tech, finance, and customer teams
- Promotion culture where 80% of senior leaders have progressed through the business
- Opportunity to grow within an industry-leading business at the forefront of the automotive sector
This role won't be around for long. Apply today!
Head of Customer Care employer: This is Prime
Contact Detail:
This is Prime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Care
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in the automotive industry. This will not only help you understand the market better but also allow you to speak confidently about how you can improve customer experience and retention during interviews.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who have experience in customer care roles. Engaging with them can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare specific examples from your past experiences where you've successfully managed high-stake issues or led a team. Being able to articulate these situations clearly will demonstrate your capability to handle the responsibilities of the Head of Customer Care role.
✨Tip Number 4
Research StudySmarter's values and culture thoroughly. Understanding our mission and how we operate will enable you to align your answers with what we are looking for, making you a more attractive candidate for the position.
We think you need these skills to ace Head of Customer Care
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the automotive industry, particularly any roles where you've managed teams or dealt with customer care issues. Use specific examples that demonstrate your ability to lead and inspire.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving customer experience and retention. Mention your strategic approach to managing high-stake issues and how your background aligns with the responsibilities of the Head of Customer Care role.
Highlight Relevant Achievements: When detailing your work history, focus on achievements that showcase your commercial knowledge and ability to drive cost reductions in customer care processes. Quantify your successes where possible to make a stronger impact.
Prepare for Potential Questions: Anticipate questions related to your leadership style and experience in handling complex customer care situations. Be ready to discuss how you would motivate a team of 30 and manage relationships with car dealerships and end users.
How to prepare for a job interview at This is Prime
✨Showcase Your Industry Knowledge
Make sure to demonstrate your deep understanding of the automotive industry during the interview. Discuss specific trends, challenges, and innovations that are currently shaping the market, as this will show your potential employer that you are well-informed and passionate about the field.
✨Prepare for High-Stakes Scenarios
Since the role involves managing high-stake issues, be ready to discuss how you've handled similar situations in the past. Prepare examples that highlight your problem-solving skills and ability to remain calm under pressure, especially when dealing with car dealerships and end users.
✨Demonstrate Leadership Skills
As you'll be leading a team of 30, it's crucial to convey your leadership style. Share experiences where you've inspired and motivated teams, and explain how you delegate tasks effectively to achieve results. This will help the interviewers envision you in a managerial role.
✨Highlight Cost Reduction Strategies
Discuss any previous experience you have with driving cost reduction in customer care processes. Be prepared to share specific strategies you've implemented and the outcomes achieved, as this aligns directly with one of the key responsibilities of the role.
