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- Tasks: Support travel agents by resolving booking issues and managing schedule changes efficiently.
- Company: Join an award-winning tour operator based in North London, known for exceptional service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer care and enhances travel experiences.
- Qualifications: Experience with GDS systems and excellent communication skills are essential.
- Other info: Ideal for those who thrive under pressure and love problem-solving.
The predicted salary is between 28800 - 48000 £ per year.
Do you have experience working with travel agents to deal with schedule changes and amend reservations using a GDS? Great opportunity to work for an award winning tour operator in North London.
Purpose: To deliver the highest level of support to travel agents by taking full responsibility for resolving all post booking related issues in a manner that promotes and enhances the company’s reputation. To establish and maintain rapport with travel agents with the objective of leaving them impressed with the efficient delivery of superior quality support from both you and the company.
Key Duties and Responsibilities include:
- To deal with schedule changes received from airlines via a CRS (Galileo).
- To resolve issues raised by telephone calls or emails from travel agents quickly and efficiently while maintaining the highest level of courtesy and professionalism.
- To demonstrate an ability to communicate effectively with agents, to manage the conversation and to make good decisions in a pressurised environment.
- To investigate and understand issues relating to requests from travel agents to amend or cancel reservations and to effectively action these requests in a swift and complete manner. This will include amending flying dates, upgrading tickets, route changes, name changes, refunds and seat/meal requests.
- To ensure that booking processes are streamlined by efficiently using queues, booking notes and email communication wherever relevant.
- To amend hotel, car hire and transfer reservations using the system, internet access to suppliers, email and telephone in an efficient manner that ensures that all amendments are actioned correctly and completely, leaving no loose ends.
- To action ETA’s (visas), API’s, Mobility Forms within set timeframes.
- To be able to work to targets and deadlines while maintaining the highest quality of customer care handling.
- Computer Literate – to be able to use a variety of applications - GDS (Galileo), Outlook and possibly Word/Excel.
- To support other members of the department and company overall by promoting a positive “can do” attitude.
Operations Consultant employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Consultant
✨Tip Number 1
Familiarise yourself with the Global Distribution System (GDS), particularly Galileo, as this is crucial for the role. Consider taking an online course or tutorial to enhance your skills and demonstrate your commitment to mastering the system.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Role-playing scenarios with friends or family can help you become more comfortable managing conversations with travel agents and resolving issues efficiently.
✨Tip Number 3
Network with professionals in the travel industry, particularly those who work with travel agents. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. Being able to articulate these experiences during interviews will highlight your suitability for the role.
We think you need these skills to ace Operations Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with travel agents and GDS systems like Galileo. Emphasise your ability to handle schedule changes and resolve booking issues efficiently.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed post-booking issues in the past, showcasing your customer service skills.
Showcase Communication Skills: Since effective communication is key in this role, provide examples in your application that demonstrate your ability to manage conversations under pressure and maintain professionalism with clients.
Highlight Technical Proficiency: Mention your computer literacy, particularly with GDS systems, Outlook, and any other relevant applications. This will show that you are well-equipped to handle the technical aspects of the job.
How to prepare for a job interview at Travel Trade Recruitment
✨Showcase Your GDS Experience
Make sure to highlight your experience with Global Distribution Systems, particularly Galileo. Be prepared to discuss specific instances where you've successfully managed schedule changes or amended reservations, as this will demonstrate your practical knowledge and problem-solving skills.
✨Demonstrate Effective Communication Skills
Since the role involves a lot of interaction with travel agents, practice articulating your thoughts clearly and professionally. Use examples from your past experiences to illustrate how you’ve effectively communicated under pressure, ensuring that you leave a positive impression.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to resolving booking issues. Prepare by thinking through how you would handle various scenarios, such as dealing with a frustrated travel agent or managing multiple urgent requests at once.
✨Emphasise Your Customer Care Approach
The company values high-quality customer care, so be ready to discuss your approach to providing excellent service. Share examples of how you've gone above and beyond to ensure customer satisfaction, and express your commitment to maintaining a positive attitude in challenging situations.
