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- Tasks: Lead a team to manage guest communications and booking operations in a high-end restaurant.
- Company: Join a standout new restaurant and bar in London, known for its exceptional service.
- Benefits: Enjoy a supportive team culture, growth opportunities, and team socials with perks.
- Why this job: Be part of a dynamic environment where your leadership and people skills shine.
- Qualifications: Experience in guest relations at high-end venues and proficiency with booking systems required.
- Other info: Real input into operations and recognition for your hard work awaits!
The predicted salary is between 36000 - 60000 £ per year.
About the Role: A new high-end restaurant and bar is looking for a Guest Relations & Reservations Manager to lead a team of 7, covering all guest communications and booking operations. It’s a fast-paced, high-volume venue where service standards really matter. You’ll be responsible for making sure every shift runs smoothly, every guest is looked after properly, and the team is sharp, focused, and on point. You’ll also be working closely with the senior team on VIPs, table plans, guest care, and events. So confidence, organisation, and people skills are key.
About You:
- You’ve run guest relations and reservations in high-end venues before
- You’ve got a strong black book of contacts and know how to use it
- You’re confident leading a team and keeping standards high
- You stay calm when it’s busy and keep things moving smoothly
- You’re great with systems like SevenRooms, Resy, or OpenTable
- You know how to make every guest feel welcome, important, and looked after
Benefits:
- A senior role at one of London’s standout openings
- A strong, supportive team and a genuinely good working culture
- A chance to grow with the business — future projects are already in motion
- Real input into how things are run, from systems to service
- Team socials, staff perks, and proper recognition for a job well done
Guest Relations Manager employer: Collins King & Associates
Contact Detail:
Collins King & Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience in high-end venues. Attend industry events or join relevant online groups to connect with potential colleagues and mentors who can provide insights and possibly refer you to opportunities.
✨Tip Number 2
Familiarise yourself with the systems mentioned in the job description, such as SevenRooms, Resy, or OpenTable. Consider taking online courses or tutorials to enhance your skills, as being proficient in these tools will give you an edge during interviews.
✨Tip Number 3
Prepare to showcase your leadership skills by gathering examples of how you've successfully managed teams in high-pressure environments. Think about specific situations where you maintained high service standards and how you motivated your team to excel.
✨Tip Number 4
Research the restaurant's concept, menu, and target audience thoroughly. This knowledge will not only help you understand their guest relations approach but also allow you to demonstrate your enthusiasm and fit for the role during any discussions with the hiring team.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in guest relations and reservations, especially in high-end venues. Use specific examples that demonstrate your leadership skills and ability to maintain high service standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention your familiarity with systems like SevenRooms, Resy, or OpenTable, and how you can contribute to the restaurant's success.
Highlight Your People Skills: In your application, emphasise your ability to connect with guests and lead a team. Provide examples of how you've handled busy situations while ensuring every guest feels valued and cared for.
Showcase Your Network: If you have a strong black book of contacts, mention it in your application. Explain how your connections can benefit the restaurant, particularly in terms of VIP guest relations and events.
How to prepare for a job interview at Collins King & Associates
✨Showcase Your Experience
Be ready to discuss your previous roles in guest relations and reservations, especially in high-end venues. Highlight specific examples where you successfully managed a team or improved service standards.
✨Demonstrate Your People Skills
Prepare to share anecdotes that illustrate your ability to connect with guests and lead a team. Emphasise how you handle difficult situations and ensure every guest feels valued and cared for.
✨Familiarise Yourself with Relevant Systems
Make sure you know the ins and outs of systems like SevenRooms, Resy, or OpenTable. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Stay Calm Under Pressure
Expect questions about how you manage stress in a fast-paced environment. Prepare examples of how you've maintained composure during busy shifts and kept your team focused and efficient.
