General Manager - Millie\'s Lounge

The Ned boasts 10 restaurants, each serving a unique style of cuisine from around the world. As General Manager of Millie’s Lounge, you will oversee our British restaurant and bar set in the grand banking hall serving classic dishes alongside a selection of curated wines, craft ales, and themed cocktails. Millie’s serves breakfast, lunch, dinner, and late night menus as well as hosting afternoon tea service - and of course our infamous Feast on Sundays.

Do you want to join one of the best places to work in hospitality?

What’s the role?

As the leader of Millie’s Lounge, reporting to the Food & Beverage Director you will:

• Lead a team of truly commercial restaurant and bar managers, developing them towards high performance and coaching them to continually improve.
• Build a high performing team through accountable managers, regular feedback, open conversations, and effective engagement activities.
• Collaborate with the F&B Director to set and own the departmental yearly budget.
• Monitor food and beverage P&Ls, taking a holistic view of your operations and supporting your management team to deliver financial performance, spotting improvement areas and actioning.
• Review revenue and scheduling forecasts to ensure people are in the right place at the right time.
• Work in partnership with the Food and Beverage senior leadership on the departmental strategy, always looking at ways to increase revenue, customer satisfaction, and operational performance.
• Maintain all compliance in the venue, including health and safety.

As the venue is open 7 days a week from breakfast through to late night service, your shift patterns will be very varied.

What can the Ned give you?

• Salary of £57,000-£62,000 (including service charge) dependant on experience.
• Every house membership of Soho House.
• Enhanced parental leave, company sick pay and pension.
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
• Laundry service provided free of charge to keep your work outfits looking sharp.
• Exciting learning and development programmes to help progress your career.
• Exclusive rates at The Ned for staying and eating for you, your family and friends.
• Wellbeing and health benefits, including Wagestream and Benefit Bank - our exclusive platform with access to hundreds of gym, shopping, and cinema discounts.
• Your birthday off after a year of service and more holiday after five years.
• Paid volunteer day.
• Regular social events, including an annual pool party.
• Employee assistance programme – 24/7 advice and support.
• Reward and recognition initiatives.

What you can bring to the role:

• Proven track record of excellence in food and beverage operations, with experience as a General Manager preferred.
• You’ll have a commercial mindset and a proven track record of delivering exceptional guest experiences whilst exceeding targets.
• Impeccable leadership skills with the ability to motivate, inspire, and develop large teams at all levels.
• Excellent communication and interpersonal skills, able to switch seamlessly between inspiring teams or representing your department to the executive team.
• Due to the extensive operating hours of Millie’s, a high degree of flexibility is required, along with excellent scheduling skills for your managers and team.

At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview. All candidates must be eligible to live and work in the UK to be considered for this role. Apply today and join us as General Manager of Millie’s Lounge.