Service Delivery

Role Service Delivery

Location Rugby, United Kingdom.

Years of Experience Min. 10+ Years

Type of Hiring Permanent Role

Hybrid R2 days from office. 3 Day Remote is fine.

Security Clearance :Only Active SC Required. Lapsed SC cannot be considered.

The applicants should only be holding single (British Nationality), as this role does not allow dual- Citizenship Holders to apply. (This is a classified project).

Job Description:

Shift Rotation: Candidate should be available for 24*7 Support.

On-Call Anytime: Candidate should be available for on-call anytime.

• Strong experience with 10+ years minimum in Infrastructure and cybersecurity domains.
• Should be strong in Cybersecurity & Infrastructure managing and driving 24X7 support in rotation shift, lead L2 and L3 team members to manage day to day operations as service contract. Set up strong KPI to track them regular basis to measure performance of the team.
• Should have strong experience and knowledge around ITIL framework in setting up Incident, Change and Problem management align with client framework / expectations.
• Drive action tracker, RISK register to address smooth delivery with quality in delivery.
• Be a single point of contact for all escalated cases, reduce the impact with defined delivery framework.
• Should have technical experience and knowledge on Infrastructure and security systems and services, including SIEM, Data Protection, Tokenization, Endpoint Detection and Response, Encryption and Security Event Management, IAM/PAM, Firewalls, Vulnerabilities management process, patching criticality and process, Cloud/on Prem- VM, Database, Back and Redundancy etc.
• Mandate to have experience and knowledge around Managed Engine Ops ( Performance and Availability monitoring – Server, FW, Infra), Trellix – AV malware, SIEM, DLP, Native Encryption, EPO ( E Policy enforcement), Tenable SC – Vulnerability management, AXIOM – HRSM security ( log inspection, Investigation ), ARCON – Endpoint Privilege Management, CISCO FNC – firewall Management console, CISCO firepower & Fortigate ( remote access )
• Monitor and Manage SLA for overall project and performance metrics such as incident response times and resolution rates to avoid penalty.
• Conduct regular SLA review with team, stakeholder to ensure alignment with business requirements.
• Identify areas for improvements and implement changes to enhance SLA performance through reporting and Dashboard for operations.
• Ensuring the agreed objectives and success criteria are delivered on time and within budget
• Identifies and facilitates the resolution of any issues that may arise.
• Develop and manage overall infrastructure and ensure comprehensive cyber security strategy are implemented.
• Initiate strong Governance model, regular connect and review on Daily, weekly, Monthly, Quarterly.
• Run planning workshops in collaboration with the technical and functional project teams to ensure a thorough understanding of requirements, which should be captured in the business requirements specification.
• Monitor and report project progress to stakeholders, addressing any risks/issues or variation promptly.
• Maintain thorough project documentation, including project plans, risk assessments, and status reports
• Conduct regular project team meetings to review progress, address challenges, and facilitate knowledge sharing.
• Establish and maintain strong relationships with key stakeholders, including business units, senior management, and external vendors.
• Communicate project status, risks, and issues effectively to stakeholders, providing transparency and managing expectations.
• Conduct project reviews and lessons learned sessions to identify areas for improvement and implement corrective actions.
• Identify project risks and proactively develop mitigation strategies to minimise their impact.
• Manage project issues, track resolutions, and escalate as necessary to ensure timely resolution.

Desired Characteristics

• Identifies and facilitates the resolution of any issues that may arise.
• Cyber security certifications (SANS, ISACA, ISC2, CISSP, GIAC, CISA, CISM) preferred.
• Quickly able to technically analyses, diagnose, and resolve incidents and requests.
• Resolve issues and ensure that IT infrastructure remains secure and compliant.
• Good understanding of networks and Domain Structure.