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- Tasks: Install, maintain, and troubleshoot systems for luxury hotels while providing top-notch customer service.
- Company: Join a unique supplier and installer dedicated to enhancing luxury hotel experiences.
- Benefits: Enjoy travel opportunities across Europe and stay in luxury hotels while working.
- Why this job: Be part of a dynamic team that values high-quality service and client relationships.
- Qualifications: Experience in maintenance or facilities engineering, especially in hospitality, is preferred.
- Other info: Comfortable with client interactions and upselling product benefits is essential.
The predicted salary is between 36000 - 60000 £ per year.
Beagle are working on behalf of a quite unique supplier and installer to luxury hotels. We are seeking a motivated and technically proficient Field Services Engineer to provide on-site installation, maintenance, and troubleshooting support for our client’s systems. As a key member of the service team, you will work directly with luxury hotel clients to ensure systems are running efficiently, address technical issues, and provide high-quality service.
You will need to be comfortable with working in a client facing role with the ability to highlight product benefits and features to customers, and upselling where appropriate. You must be willing to travel (including within Europe) and stay in luxury hotels.
Key Responsibilities:- Perform on-site installations, configurations, and upgrades of company systems at customer locations.
- Troubleshoot, diagnose, and resolve issues at customer sites.
- Provide proactive maintenance and servicing to ensure optimal system performance.
- Provide technical support and training to customers on-site, helping them maximise the value of their systems.
- Ensure all service activities are documented and reported in accordance with company procedures.
If you have a background as a maintenance or facilities engineer within hospitality then we would be keen to hear from you. Experience with plumbing systems is highly beneficial.
Field Services Engineer employer: Beagle
Contact Detail:
Beagle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarise yourself with the luxury hotel industry and its specific needs. Understanding the unique challenges and expectations of high-end clients will help you tailor your approach during interviews and demonstrate your ability to provide exceptional service.
✨Tip Number 2
Highlight any previous experience in client-facing roles, especially within hospitality. Be prepared to discuss how you've successfully managed customer relationships and resolved issues, as this will show your capability to thrive in a luxury environment.
✨Tip Number 3
Brush up on your technical skills related to installation and maintenance of systems, particularly plumbing. Being able to speak confidently about your technical expertise will set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your willingness to travel and stay in luxury hotels. This role requires flexibility, so demonstrating your enthusiasm for travel and working in such environments can make a positive impression.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in installation, maintenance, and troubleshooting, especially within the hospitality sector. Emphasise any previous roles that involved client interaction and technical support.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the luxury hotel industry. Mention specific experiences where you successfully resolved technical issues or provided exceptional customer service.
Showcase Technical Skills: Clearly outline your technical skills related to system installations and maintenance. If you have experience with plumbing systems, make sure to highlight this as it is highly beneficial for the role.
Demonstrate Client-Facing Experience: Provide examples of past experiences where you worked directly with clients. Highlight your ability to communicate product benefits and features effectively, as well as any instances where you successfully upsold services or products.
How to prepare for a job interview at Beagle
✨Showcase Your Technical Skills
As a Field Services Engineer, you'll need to demonstrate your technical proficiency. Be prepared to discuss your experience with installations, troubleshooting, and maintenance of systems, especially in a hospitality context. Highlight any relevant projects or challenges you've successfully managed.
✨Emphasise Client Interaction Experience
Since this role involves working directly with luxury hotel clients, it's crucial to showcase your client-facing skills. Share examples of how you've effectively communicated technical information to non-technical customers and how you've built strong relationships in previous roles.
✨Prepare for Travel and Flexibility Questions
Given the travel requirements of the job, be ready to discuss your willingness to travel and stay in luxury hotels. You might want to mention any previous experiences that involved travel and how you managed your time and responsibilities while on the road.
✨Highlight Upselling Abilities
The ability to upsell products and services is key in this role. Prepare to discuss any past experiences where you've successfully identified opportunities to enhance customer satisfaction through additional services or products, and how you approached those conversations.
