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- Tasks: Provide technical support for marine electronic control systems and assist with vessel commissioning.
- Company: Join a leading company in marine technology, supporting clients across Europe, the Middle East, and Africa.
- Benefits: Enjoy remote work flexibility, travel opportunities, and comprehensive training programs.
- Why this job: Be part of an innovative team making waves in marine technology while enhancing your technical skills.
- Qualifications: Technical background in electronics or engineering; strong communication skills are essential.
- Other info: This role involves extensive travel and offers a chance to work on cutting-edge marine systems.
The predicted salary is between 36000 - 60000 £ per year.
This is a technical and customer focused role to provide Electronic Support for the Regional Office that has the responsibility for the UK, Europe, Middle East and Africa. The role will be worked remotely with extensive travel to these regions. The support will cover the Electronic Control Systems that are used on a range of marine propulsion systems. The role includes full vessel commissioning of Electronic Control systems, system fault finding on board and remote assistance, emergency vessel failure support and vessel inspections.
Key Responsibilities
- Commissioning and Sea Trials
- Carry out full commissioning activities for Electronic Control Systems namely Modular Electronic Control System (MECS), Blue Arrow Control System (bA) and AVX Systems. This will include installation assistance and checks, acceptance trials and training of crew and support staff.
- Complete commissioning reports in a timely manner and update the project log.
- Assist with interfacing with third party equipment (engine, gearbox).
- Carry out Dynamic Positioning (DP) trials and Autopilot System interface as required.
- Technical Support
- Ensure that electronics product support delivery is technically robust and timely.
- Ensure that all complaints, engineering change requests and day-to-day technical queries are recorded and prioritised.
- Will require travelling on short notice for troubleshooting for control systems, fault finding and repair to vessels.
- Provide technical information and advice on installation issues e.g. module positioning, cabling, power supply, set-ups etc to shipyards prior to build if required.
- Ensure that customer issues are resolved in a satisfactory and timely manner.
- Maintain a complaints database.
- Deal swiftly and effectively with technical issues.
- Aim for minimal complaints raised by customers.
- Customer Focus
- Possess excellent communication skills and demonstrate assertiveness to manage difficult customers.
- Ensure that customer support meets agreed commitments to our external and internal customers within the required timeframes.
- Provide remote customer support via telephone, email etc, which may involve providing an immediate response to assist vessels that are not fully operational or require emergency support.
- Gather customer feedback on support, servicing, training and performance.
- Aim for successful resolution of customer problems to the best of your ability.
- Strive for positive customer feedback reviews.
- Product Development Support
- Contribute ideas and suggestions for product design improvements in areas such as reliability, safety, maintainability and ease of manufacture, documented and communicated with Technical Services.
- Diagnose and report on faults with returned products.
- Contribute to the specification of new product requirements, acting as the external customer advocate inside the company.
- Maintain a record of formal documented suggestions submitted to Technical Services.
- Aim for no backlog of returned product awaiting diagnosis.
- Development and Improvement of Product Support Systems
- Develop and optimise the documents and information systems associated with the installation and support of electronic controls, in conjunction with the marketing department.
- Manage the product support related areas of the complaints and warranty system and maintain records.
- Training and Development
- Provide Electronic Control System Support training for distributors and customers.
- Provide in-house technical training for staff.
- Aim for satisfactory training review surveys supported by competently trained distributors/customers.
- Health and Safety
- Take full responsibility for own safety.
- Understand Risk Assessments.
- Carry out risk assessments for vessel support activities.
- Complete Risk assessments as appropriate.
- Aim for no accidents or near misses reported.
- Attend Risk Assessment Training.
For more information on this role or to apply please contact Jack on +44 (0) 2392 322 384 or email your CV.
Electronic Support Engineer (Marine) employer: Navis Consulting
Contact Detail:
Navis Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Support Engineer (Marine)
✨Tip Number 1
Familiarise yourself with the specific Electronic Control Systems mentioned in the job description, such as MECS and bA. Understanding these systems will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the marine electronics field. Attend industry events or join online forums to connect with others who may have insights into the company or the role, which can give you an edge in your application.
✨Tip Number 3
Prepare for potential technical questions by brushing up on your troubleshooting skills related to marine propulsion systems. Being able to discuss real-life scenarios where you've successfully resolved issues will impress interviewers.
✨Tip Number 4
Showcase your customer service skills during the interview process. Since the role requires excellent communication and assertiveness, be ready to share examples of how you've effectively managed difficult customer situations in the past.
We think you need these skills to ace Electronic Support Engineer (Marine)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Electronic Support Engineer position. Tailor your application to highlight relevant experience in electronic control systems and customer support.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved commissioning, fault finding, or technical support in marine environments. Use specific examples to demonstrate your skills and achievements in these areas.
Showcase Communication Skills: Since the role requires excellent communication skills, provide examples in your application of how you've effectively managed customer relationships or resolved technical issues. This could include instances where you provided remote support or handled difficult situations.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of the company. Mention your enthusiasm for the role and how your background aligns with their focus on customer satisfaction and technical excellence in electronic support.
How to prepare for a job interview at Navis Consulting
✨Know Your Electronics
Brush up on your knowledge of Electronic Control Systems, especially the Modular Electronic Control System (MECS) and Blue Arrow Control System (bA). Be prepared to discuss your experience with commissioning, fault finding, and troubleshooting in marine environments.
✨Demonstrate Customer Focus
Since this role involves significant customer interaction, be ready to share examples of how you've effectively managed difficult customer situations. Highlight your communication skills and assertiveness in resolving issues promptly.
✨Showcase Your Technical Support Skills
Prepare to discuss how you have provided technical support in previous roles. Be specific about how you documented complaints, prioritised tasks, and ensured timely resolutions for customers' technical queries.
✨Emphasise Safety Awareness
Understand the importance of health and safety in this role. Be ready to talk about your experience with risk assessments and how you ensure safety during vessel support activities. Mention any relevant training you've completed.
