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- Tasks: Deliver exceptional guest experiences and support front desk operations.
- Company: Join the vibrant team at Thistle Marble Arch, a stylish 4-star hotel.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of creating memorable moments for guests in a lively setting.
- Qualifications: Excellent English skills and a passion for outstanding customer service required.
- Other info: Ideal for those looking to enhance their hospitality skills in a prime location.
The predicted salary is between 24000 - 36000 £ per year.
Thistle Marble Arch, one of our 4-star properties from the “by Thistle” collection, is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.
Are you passionate about delivering exceptional guest experiences? Do you take pride in creating memorable moments and ensuring that every guest feels valued? As a Guest Service Executive, you will play a vital role in helping our guests make the most of their stay. In this role, you will be the key point of contact for VIP and returning guests, ensuring they receive personalised attention and a seamless experience from arrival to departure. You will also ensure that the front desk and F&B teams are informed about VIP and returning guests to maintain consistent service delivery.
Your responsibilities will include supporting the front desk with check-ins and check-outs, focusing on arrival and departure experiences. Additionally, you will handle guest complaints and inquiries both in person and via email.
What you’ll bring:
- Excellent written and spoken English skills.
- A strong guest focus with a passion for delivering great service and enhancing guest satisfaction.
- Comfortable in a front-facing role.
Guest Services Executive employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Executive
✨Tip Number 1
Familiarise yourself with the Thistle Marble Arch and its unique offerings. Knowing the hotel’s amenities, dining options, and nearby attractions will help you engage with guests and demonstrate your passion for providing exceptional service.
✨Tip Number 2
Practice your communication skills, especially in handling guest inquiries and complaints. Role-playing different scenarios with a friend can help you feel more confident and prepared for real-life situations you might encounter as a Guest Services Executive.
✨Tip Number 3
Network with current or former employees of the Thistle Marble Arch. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Showcase your passion for guest services by sharing relevant experiences during your interview. Whether it’s a previous job or a personal experience, demonstrating your commitment to enhancing guest satisfaction can set you apart from other candidates.
We think you need these skills to ace Guest Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services or hospitality. Emphasise any roles where you provided exceptional customer service, handled complaints, or worked in a front-facing position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent guest experiences. Mention specific examples of how you've gone above and beyond for guests in previous roles to demonstrate your commitment to service.
Highlight Communication Skills: Since excellent written and spoken English skills are crucial for this role, ensure your application reflects your communication abilities. Use clear and concise language, and check for any grammatical errors before submitting.
Showcase Problem-Solving Abilities: In your application, include examples of how you've effectively handled guest complaints or inquiries. This will show the employer that you can maintain a positive guest experience even in challenging situations.
How to prepare for a job interview at Click To Hired
✨Showcase Your Passion for Guest Service
Make sure to express your enthusiasm for delivering exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guests felt valued and satisfied.
✨Prepare for Common Scenarios
Anticipate questions related to handling guest complaints and inquiries. Think of a few scenarios where you successfully resolved issues, and be ready to discuss your approach and the positive outcomes.
✨Demonstrate Strong Communication Skills
Since excellent written and spoken English skills are crucial, practice articulating your thoughts clearly. You might even want to prepare a brief introduction about yourself that highlights your relevant experience and skills.
✨Research the Hotel and Its Values
Familiarise yourself with Thistle Marble Arch and its commitment to guest satisfaction. Understanding the hotel's unique offerings and values will help you align your answers with what they are looking for in a candidate.
