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- Tasks: Provide 1st and 2nd line IT support to users, managing queries and troubleshooting.
- Company: Join a well-established internal IT team focused on quality support.
- Benefits: Enjoy a salary of £28,000 - £30,000 and fully remote work options.
- Why this job: Grow your skills in a supportive culture while working with modern tech tools.
- Qualifications: Experience in 1st or 2nd line support and familiarity with Microsoft 365 is essential.
- Other info: Ideal for self-starters looking to make an impact in IT support.
The predicted salary is between 24000 - 30000 £ per year.
IT Support Engineer – 1st Line / 2nd Line Support
£28,000 - £30,000 | Fully Remote (UK-based)
You’re the person people call when tech goes wrong, and the one they thank when it’s back up and running. You’ve got the 1st and 2nd line support basics nailed, and now you’re looking for a fully remote role where you can support a wide range of users, get involved in the Microsoft 365 stack, and keep sharpening your skills.
This is your chance to join a well-established internal IT team, supporting both colleagues and external partners across the UK. You’ll be managing everything from new starter setups and user queries to device management and M365 admin, all while working from home.
What’s in it for you?
- Salary: £28,000 - £30,000
- Location: Fully remote (UK-based), ideally within reach of London, but flexible
- Variety: 1st and 2nd line support across a broad and modern tech environment
- Microsoft Stack: Get hands-on with Azure AD, SharePoint, Intune, OneDrive, Exchange, Teams, and more
- Team Culture: Supportive, collaborative, and focused on doing IT properly, not cutting corners
- Opportunity: Contribute to improvement projects and build out your M365 skillset over time
What you’ll be doing:
- Supporting internal staff and external customers with 1st and 2nd line technical queries
- Managing user onboarding/offboarding, device setup (Autopilot), and account permissions (Azure AD)
- Troubleshooting across Windows 10/11, Microsoft 365, hardware, and mobile devices
- Administering and supporting M365 tools including SharePoint, OneDrive, Teams, and Exchange Online
- Using Intune to manage devices, pushing apps, enforcing security, and keeping things compliant
- Logging and resolving tickets, escalating where needed, and keeping users in the loop
- Contributing to internal documentation and identifying ways to improve service delivery
What you’ll bring to the table:
- Previous experience in a 1st or 2nd line support role (MSP experience a bonus)
- Confident with Microsoft 365 and Azure AD user management
- Awareness or hands-on experience with SharePoint, Intune, OneDrive, Teams, and Exchange
- Solid troubleshooting skills across desktops, mobile devices, and basic networking
- Excellent written and verbal communication — especially with non-technical users
- A self-starter mindset, you take ownership and get things done
If you’re looking for a role where you can support users, grow your skills, and work remotely without feeling like you’re on an island, this could be the move.
Sound like your kind of thing? Send your CV to bob.bath@mexasolutions.com
IT Support Engineer - 1st / 2nd Line Support employer: Mexa Solutions LTD
Contact Detail:
Mexa Solutions LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - 1st / 2nd Line Support
✨Tip Number 1
Familiarise yourself with the Microsoft 365 stack, especially Azure AD, SharePoint, and Teams. Having hands-on experience or even just a solid understanding of these tools will make you stand out during discussions.
✨Tip Number 2
Brush up on your troubleshooting skills across Windows 10/11 and mobile devices. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your practical knowledge.
✨Tip Number 3
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. This is crucial when dealing with non-technical users, so think of examples where you've done this effectively.
✨Tip Number 4
Research the company culture and values of StudySmarter. Being able to articulate how your personal work ethic aligns with their supportive and collaborative environment can give you an edge in the interview process.
We think you need these skills to ace IT Support Engineer - 1st / 2nd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support, especially with Microsoft 365 and Azure AD. Use specific examples to demonstrate your troubleshooting skills and any relevant projects you've worked on.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to communicate effectively with non-technical users. Mention your familiarity with the Microsoft stack and how you can contribute to the team culture.
Highlight Relevant Skills: In your application, emphasise your technical skills related to Windows 10/11, device management, and M365 tools like SharePoint and Teams. Be specific about your hands-on experience and any certifications you may have.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Mexa Solutions LTD
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support, especially with Microsoft 365 and Azure AD. Highlight specific examples of troubleshooting you've done, particularly with Windows 10/11 and mobile devices.
✨Communicate Clearly
Since you'll be dealing with non-technical users, practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate effectively and ensure users feel supported.
✨Demonstrate a Self-Starter Attitude
Share examples of how you've taken ownership of tasks or projects in the past. Employers appreciate candidates who can work independently and proactively solve problems.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or user queries. Think through common scenarios you might face in the role and how you would approach them.
