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- Tasks: Act as the main contact for residents, ensuring their needs are met during projects.
- Company: Join Morgan Sindall Property Services, dedicated to improving living conditions in communities.
- Benefits: Enjoy flexible working, 26 days holiday, private medical insurance, and more perks.
- Why this job: Be part of a team that values diversity and innovative thinking while making a real impact.
- Qualifications: Experience in a similar role, excellent communication skills, and a clean UK driving licence required.
- Other info: This is a fixed-term contract with opportunities for learning and development.
The predicted salary is between 36000 - 60000 £ per year.
Fixed Term - 12 month contract
We are looking to recruit a Resident Liaison Officer to join our team covering St Albans. We’re looking for someone to support the new site manager on one of our large projects. You’ll work on our Fire Door Program and external cladding projects across the borough of St. Albans.
About the Role
As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the project team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you’ll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner.
About You
Candidates will have experience as a Resident Liaison Officer or similar role, ideally within social housing / council environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic, you’ll have excellent verbal, professional telephone manner and written communication skills. IT literate with experience working with all Microsoft programmes. It would be advantageous to have experience working on Planned Works schemes. You must hold a clean valid UK driving licence and be willing to travel from property to property.
Benefits
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Private Medical Insurance (Including 24hr GP)
- Life Assurance
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Resident Liaison Officer (Planned & Regeneration) employer: Morgan Sindall Property Services
Contact Detail:
Morgan Sindall Property Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer (Planned & Regeneration)
✨Tip Number 1
Familiarise yourself with the local community in St Albans. Understanding the demographics and specific needs of residents will help you build rapport and address their concerns more effectively.
✨Tip Number 2
Highlight your experience in social housing or similar environments during your interactions. Be prepared to discuss specific examples of how you've successfully managed resident relationships in the past.
✨Tip Number 3
Demonstrate your organisational skills by preparing a plan for how you would approach the role. This could include strategies for communication, conflict resolution, and ensuring residents' needs are met throughout the project.
✨Tip Number 4
Showcase your IT literacy by being familiar with Microsoft programmes and any relevant software used in project management. Being tech-savvy can set you apart as a candidate who can efficiently support the project team.
We think you need these skills to ace Resident Liaison Officer (Planned & Regeneration)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Resident Liaison Officer or in similar roles. Emphasise your ability to build relationships with residents and your organisational skills, as these are key for this position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience in social housing or council environments and how you can contribute to the Fire Door Program and external cladding projects.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential, provide examples in your application of how you've effectively communicated with diverse groups in previous roles.
Highlight IT Proficiency: Mention your proficiency with Microsoft programmes in your application. If you have experience with any specific software related to project management or resident liaison, be sure to include that as well.
How to prepare for a job interview at Morgan Sindall Property Services
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the Fire Door Program and external cladding projects, as well as the specific needs of residents in St Albans.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples of how you've effectively communicated with diverse groups in the past. Be ready to demonstrate your professional telephone manner during the interview.
✨Emphasise Your Organisational Skills
Highlight your ability to stay organised and manage multiple tasks efficiently. Consider discussing any tools or methods you use to keep track of communications and project details, as this will be crucial for supporting the project team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and empathy. Think of scenarios where you've successfully addressed resident concerns or built positive relationships, and be prepared to discuss these experiences in detail.
