Internal Account Manager in Brighton

Trident is a leading Managed Service Provider (MSP) with over 30 years of experience delivering tailored IT solutions to local businesses in the South of England. As a Microsoft Gold Partner, we combine cutting-edge technologies with a client-first approach to help our clients achieve operational efficiency and business growth.

Our services include consultancy, cloud solutions, network management, and proactive IT support, all designed to build lasting partnerships with our clients and provide exceptional service.

We are seeking a proactive and client-focused Internal Account Manager to join our team. This role is pivotal in supporting Relationship Managers by co-managing client accounts and ensuring seamless service delivery. Acting as a primary daily point of contact for assigned clients, you will handle inquiries, manage communications, and coordinate with internal teams to meet client expectations. This role enables Relationship Managers to focus on strategic growth, client acquisition, and revenue generation. This is an excellent opportunity to develop your skills in account management within the IT industry, with potential for progression to a Relationship Manager or New Business role.

• Client Account Management: Serve as the primary daily contact for clients, managing inquiries, documenting needs, and ensuring satisfaction.
• Mailbox Management: Take ownership of client email requests, categorise and assign tasks, and escalate critical matters to Relationship Managers as necessary.
• Collaboration & Coordination: Work closely with internal teams to deliver seamless service and attend client meetings as required.
• Sales & Opportunity Development: Assist Relationship Managers in promoting Trident's products and services and identify growth opportunities within existing accounts.
• Administrative Support: Maintain accurate client records, handle service tickets, and manage account documentation.
• Problem Solving & Advocacy: Act as a trusted advisor, ensuring client issues are resolved efficiently and escalations are addressed promptly.

• Experience: Proven experience in business-to-business account management or customer-facing roles. Familiarity with IT products and services (preferred but not essential).
• Skills: Strong organisational and multitasking abilities. Excellent verbal and written communication skills. Proactive problem-solving and decision-making capabilities. A customer-focused mindset with a commitment to delivering exceptional service. Analytical thinking to assess client needs and identify growth opportunities.

• Competitive salary with opportunities for progression and career development.
• Training and development tailored to your career aspirations.
• A collaborative and supportive work environment.
• Clear progression paths to Relationship Manager or New Business roles, with progression timelines of 2-5 years depending on performance and motivation.
• Up to 32 days holiday per year plus bank holidays (25 days annual leave per annum - increased one day for every year of service up to 32 days + bank holidays).
• Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family.
• Cycle to Work scheme.
• Access to vendor pricing for personal IT hardware and software purchases.
• Access to Microsoft Workplace Discount Program - Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions.
• Central office location - a 15-minute walk from Brighton train station, 10-minute local bus routes and short walk from local shops, restaurants, and bars.
• Smart casual dress code with dress down Friday raising money for local charities.
• Refer a friend recruitment bonus scheme.
• Social spaces in Trident's office for staff to connect - Bar, pool tables, table tennis, arcade, etc.

Trident is committed to fostering a professional environment where team members are supported in their growth and encouraged to excel. Joining us means being part of a dedicated team that values client success and innovation. Apply today and take the next step in your career.