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- Tasks: Manage customer journeys and ensure smooth operations between sales, logistics, and manufacturing.
- Company: Join a vibrant, modern organisation in Beaconsfield that's rapidly expanding.
- Benefits: Enjoy a competitive salary of £28,000, full training, and a supportive work environment.
- Why this job: Perfect for problem-solvers who thrive under pressure and want to grow their careers.
- Qualifications: 2-3 years in operations or customer support, with strong communication and organisational skills.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 24000 - 32000 £ per year.
We are recruiting an Operations and Customer Support Executive to join our fast growing client, based in Beaconsfield. This is a fantastic opportunity for a proactive, bright and switched on individual to join a rapidly expanding and vibrant, modern organisation with opportunities to grow their career. This person will be the link between sales, logistics, and manufacturing, making sure nothing falls through the cracks. This is a fast-paced role ideal for someone who loves problem-solving, thrives on precision, and doesn't flinch under pressure. Monday to Friday 9am -5pm. £28,000 plus benefits and full training.
Key Responsibilities- Own the post-sale customer journey, from order confirmation to delivery and aftercare
- Liaise confidently between account managers, manufacturers, and logistics providers to ensure timely, accurate fulfilment
- Resolve delivery delays, damage claims, or production issues efficiently and empathetically
- Manage product lead times and proactively communicate updates to customers and internal teams
- Oversee CRM and order management systems, ensuring data accuracy and up-to-date status on all accounts
- Help develop and refine internal ops processes as the business scales
- Minimum 2-3 years in an operations, logistics or customer support role in furniture, interiors, or e-commerce sectors
- An organised operator - you know how to keep many moving parts in sync without missing a beat
- A natural communicator - written and verbal, with a tone that builds trust and clarity
- Proactive mindset - you don't wait for things to go wrong, you get ahead of them
- Comfortable using tools like CRMs, order tracking systems, and shared platforms like Slack, Asana or Notion
- Experience dealing with UK-based and overseas manufacturers is a strong plus
- A calm and friendly approach even when under pressure
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Operations and Customer Support Executive in Beaconsfield employer: Bucks & Berks Recruitment PLC
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and Customer Support Executive in Beaconsfield
✨Tip Number 1
Familiarise yourself with the furniture and e-commerce sectors. Understanding industry-specific challenges and trends will help you speak confidently about how you can contribute to the role.
✨Tip Number 2
Brush up on your CRM and order management system skills. Being able to demonstrate your proficiency with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks or projects in a fast-paced environment. Highlighting your organisational skills and ability to stay calm under pressure will resonate well with the hiring team.
✨Tip Number 4
Practice your communication skills, both written and verbal. Since this role requires liaising with various stakeholders, being able to convey information clearly and build trust is essential.
We think you need these skills to ace Operations and Customer Support Executive in Beaconsfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, logistics, or customer support, particularly in the furniture, interiors, or e-commerce sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive mindset and problem-solving skills. Mention specific examples of how you've successfully managed customer journeys or resolved issues in previous roles.
Highlight Communication Skills: Since the role requires strong communication, emphasise your written and verbal communication abilities. Provide examples of how you've built trust and clarity with customers and colleagues in past positions.
Showcase Technical Proficiency: Mention your experience with CRMs, order tracking systems, and collaboration tools like Slack or Asana. This will demonstrate your ability to manage data accurately and work effectively in a fast-paced environment.
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Show Your Problem-Solving Skills
Since the role involves resolving delivery delays and production issues, be prepared to discuss specific examples of how you've tackled similar challenges in the past. Highlight your proactive mindset and how you anticipate problems before they arise.
✨Demonstrate Organisational Skills
This position requires keeping many moving parts in sync. Share your strategies for staying organised, whether it's through using CRM systems or other tools. Mention any experience you have with platforms like Slack, Asana, or Notion.
✨Communicate Clearly and Confidently
As a natural communicator, you'll need to liaise between various teams. Practice articulating your thoughts clearly and confidently. Use examples that showcase your ability to build trust and clarity in your communication.
✨Emphasise Your Experience
With a minimum of 2-3 years required in operations or customer support, be ready to discuss your relevant experience in detail. Focus on your work in the furniture, interiors, or e-commerce sectors, and how it has prepared you for this role.
