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For Companies At a Glance
- Tasks: Engage with customers via phone and email, providing updates and resolving issues.
- Company: Join a stable and positive team in Sudbury, known for excellent customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a long-standing team focused on customer satisfaction and loyalty.
- Qualifications: Must have strong Excel skills and experience in customer service roles.
- Other info: Working hours are Monday to Friday, 8am to 5pm.
The predicted salary is between 28800 - 43200 £ per year.
Just Recruitment is working with a great company in Sudbury, offering a stable team and positive working environment. They are looking for a Customer Services Executive to join their long-standing team.
As the Customer Service Executive, you will deal directly with customers by phone or email providing stock updates, pricing and delivery information. You will provide excellent customer service and promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
To be considered for this role you must have excellent Excel skills, including VLOOKUP's and Pivot Tables.
Key Responsibilities:- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Review order input, both for accuracy and to understand our customers business & requirements
- Manage office holidays and ensure cover in place
- Proven working experience as a Customer Service Executive or Key Account Handler
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Strong Excel skills are required
Working hours are Monday to Friday 8am - 5pm. This is an excellent opportunity to join a growing business, offering the opportunity to grow within this role.
Locations
Customer Service Executive in Sudbury, Suffolk employer: Just Recruitment Group Ltd
Contact Detail:
Just Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Sudbury, Suffolk
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. This will help you align your approach during interviews and demonstrate that you’re a good fit for their team.
✨Tip Number 2
Brush up on your Excel skills, especially VLOOKUPs and Pivot Tables. Consider doing a quick online course or tutorial to ensure you're confident in these areas, as they are crucial for the role.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Being able to share specific instances will showcase your problem-solving abilities and customer service orientation.
✨Tip Number 4
Research common customer service challenges in the industry and think about how you would address them. This will show your proactive thinking and strategic mindset during discussions with the hiring team.
We think you need these skills to ace Customer Service Executive in Sudbury, Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Customer Service Executive or Key Account Handler. Emphasise your customer service skills, particularly your ability to handle issues and provide solutions.
Showcase Excel Skills: Since strong Excel skills are a requirement, include specific examples of how you've used VLOOKUPs and Pivot Tables in previous roles. This will demonstrate your proficiency and make you stand out.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention how you can contribute to improving customer satisfaction and loyalty, aligning with the company's goals.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've taken ownership of customer issues and resolved them effectively. This will show your proactive approach and commitment to excellent service.
How to prepare for a job interview at Just Recruitment Group Ltd
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your capability to excel in the position.
✨Demonstrate Excel Proficiency
Since strong Excel skills are a requirement, be ready to talk about your experience with VLOOKUPs and Pivot Tables. You might even want to mention any relevant projects where you used these skills to analyse data or improve processes.
✨Understand the Company Culture
Research the company’s values and work environment. Being able to articulate how your personal values align with theirs can show that you’re a good fit for their team and that you understand the importance of a positive working atmosphere.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about their customer service strategies, team dynamics, or opportunities for growth within the company to engage in a meaningful conversation.
