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For Companies At a Glance
- Tasks: Assist customers with car rentals, returns, and issue resolution.
- Company: Thrifty is the UK's largest privately owned leasing company with 85 locations.
- Benefits: Enjoy 30 days holiday, a pension scheme, employee discounts, and funded events.
- Why this job: Join a supportive team focused on customer service and personal growth.
- Qualifications: Excellent communication skills, strong admin abilities, and a full driving licence required.
- Other info: No prior experience needed; we welcome those looking to start or retrain!
The predicted salary is between 28800 - 43200 £ per year.
Location: Weston Super Mare
Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not, we will have a role for you!
The Role:
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties:
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Thrifty process
- Answering phone calls and responding to emails
- Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
- Work within Service Level Agreements to ensure the branch meets all its KPI objectives
- Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.
Skills, Experience, and Qualifications Required:
- Excellent customer service and communication skills
- Strong administrative skills
- Proficient computer skills
- A full driving license (held for at least 12 months).
About us:
Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!
Customer Service Representative in Weston-Super-Mare employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Weston-Super-Mare
✨Tip Number 1
Familiarise yourself with the car rental industry and the specific services offered by Thrifty. Understanding their products and customer service philosophy will help you stand out during any interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle customer inquiries or complaints. This will prepare you for the fast-paced environment you'll encounter as a Customer Service Representative.
✨Tip Number 3
Network with current or former employees of Thrifty to gain insights into the company culture and expectations. This can provide you with valuable information that may not be available in the job description.
✨Tip Number 4
Be prepared to demonstrate your administrative skills during the interview. Consider bringing examples of how you've successfully managed tasks or projects in previous roles, as this will highlight your suitability for the position.
We think you need these skills to ace Customer Service Representative in Weston-Super-Mare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, attention to detail, and any administrative tasks you've handled in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Thrifty and how your skills align with their customer service goals.
Highlight Relevant Skills: In your application, specifically mention your proficiency in computer skills and your full driving licence. These are key requirements for the Customer Service Representative position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively. Practice answering common customer queries and think about how you would handle difficult situations.
✨Know the Company and Its Services
Familiarise yourself with Thrifty's services and values. Understanding their rental procedures and customer service philosophy will help you answer questions confidently and show your genuine interest in the role.
✨Highlight Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved issues for customers. This will illustrate your ability to handle challenges and ensure a positive customer experience.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
