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- Tasks: Supervise and coordinate rail replacement bus services while ensuring passenger safety.
- Company: First Travel Solutions is dedicated to providing excellent transport services with a focus on safety and customer care.
- Benefits: Enjoy flexible hours, competitive pay, and the chance to work in a dynamic environment.
- Why this job: Join a supportive team that values diversity and offers a variety of shifts to fit your lifestyle.
- Qualifications: Experience in road or rail transport and a commitment to outstanding customer service are essential.
- Other info: This role is physically demanding; you must be prepared for long hours and various weather conditions.
Salary : Competitive hourly rate + benefits Hours : Varied shifts on an annualised 10hrs minimum contract – This is a casual contract Location : Newcastle About the role As a Rail Replacement Coordinator, you\’ll be the face of First Travel Solutions. You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself! You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing. If you have a passion for transport and customer service, you\’re happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we\’d like to hear from you. You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, they are offered as and when we have rail replacement operations running, giving you a variety of shifts times, locations and working hours th…
Rail Replacement Coordinator employer: Firstbus Careers
Contact Detail:
Firstbus Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator
✨Tip Number 1
Familiarize yourself with the rail and road transport industry. Understanding the regulations and standards, especially PSVAR/PSVAIR, will help you engage confidently with drivers and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Being able to communicate effectively and maintain a calm demeanor under pressure is crucial for this role.
✨Tip Number 3
Highlight your flexibility and willingness to work varied shifts, including weekends and late nights. This role requires adaptability, so be ready to discuss your availability and how you can meet the demands of the position.
✨Tip Number 4
Emphasize your teamwork skills and ability to work independently. Share experiences where you've successfully collaborated with others or taken initiative, as this will show that you're a great fit for our team-oriented environment.
We think you need these skills to ace Rail Replacement Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Rail Replacement Coordinator position. Understand the responsibilities, required skills, and the importance of customer service and safety in this role.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in the road or rail transport industry. Be specific about your roles and how they relate to the responsibilities outlined in the job description.
Showcase Customer Service Skills: Demonstrate your commitment to excellent customer service in your application. Provide examples of how you've successfully engaged with customers in past roles, especially in high-pressure situations.
Tailor Your Application: Customize your CV and cover letter to reflect the qualities and experiences that align with the job requirements. Use keywords from the job description to make your application stand out.
How to prepare for a job interview at Firstbus Careers
✨Show Your Customer Service Skills
As a Rail Replacement Coordinator, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in previous roles, especially in challenging situations.
✨Demonstrate Your Industry Knowledge
Make sure to highlight your experience in the road or rail transport industry. Discuss any relevant regulations you are familiar with, particularly PSVAR/PSVAIR, and how you ensure compliance.
✨Emphasize Flexibility and Teamwork
Since the role requires working varied shifts, express your willingness to adapt to different schedules. Share experiences where you successfully collaborated with a team to achieve common goals.
✨Prepare for Safety Discussions
Given that this is a safety-critical role, be ready to discuss how you prioritize safety in your work. Provide examples of how you've maintained high safety standards in past positions.
