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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, manage user accounts, and assist with onboarding.
- Company: Join a cutting-edge clinical research organisation focused on innovation and collaboration.
- Benefits: Enjoy a hybrid work model with part-time hours and flexible remote options.
- Why this job: Be part of a dynamic team that values tech-savvy individuals and offers real-world impact.
- Qualifications: Solid IT support experience, proficiency in Office 365, and strong communication skills required.
- Other info: Contract length is 9 to 12 months, working 3 days a week.
9 to 12 Month Contract (Part-Time, Hybrid)
Are you a tech-savvy professional with a passion for delivering excellent IT support and user experience? We are seeking an IT Support Officer to join a collaborative and dynamic team supporting a cutting-edge clinical research organization.
Contract Length: 9 to 12 months
Working Pattern: Part-time 3 days per week (Monday, Wednesday, Thursday)
Location: Hybrid 1 day on-site (Letchworth area), 2 days remote
About the Role
This role is perfect for someone who thrives in a fast-paced, service-driven environment. You will play a critical role in providing 1st and 2nd line IT support to internal users, ensuring smooth operation of hardware, software, and systems, while assisting with onboarding and collaborating with external IT partners.
Key Responsibilities
- Provide IT support to end users, resolving hardware/software issues and access problems.
- Manage user accounts, permissions, and email setups in Office 365 and Active Directory.
- Support SharePoint usage and access controls.
- Perform IT inductions and 1-1 user training sessions.
- Log, track, and resolve IT incidents, working to SLA and KPI standards.
- Configure and maintain devices including laptops, printers, and mobile phones (via Intune).
- Liaise with 3rd party vendors for equipment repair and procurement.
- Keep accurate records of assets, software licenses, and purchase orders.
What We Are Looking For
- Solid experience in an IT support role, preferably within a highly regulated or professional services environment.
- Proficiency in Office 365, SharePoint, and Windows-based systems.
- Strong communication and interpersonal skills.
- Logical thinking and a proactive, service-focused attitude.
- Ability to work independently and as part of a broader IT function.
Desirable
- Experience working alongside or managing external IT support vendors.
- IT certifications (CompTIA, Microsoft, etc.) are advantageous but not essential.
IT Support Officer employer: Xcede
Contact Detail:
Xcede Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer
✨Tip Number 1
Familiarise yourself with the specific IT tools and platforms mentioned in the job description, such as Office 365 and SharePoint. Having hands-on experience or even completing online tutorials can give you an edge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved IT issues in the past. Be ready to discuss your approach to troubleshooting and how you ensure a smooth user experience.
✨Tip Number 3
Network with current or former employees of the organisation, if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare to demonstrate your communication skills, as this role requires strong interpersonal abilities. Think of scenarios where you've effectively communicated technical information to non-technical users.
We think you need these skills to ace IT Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in 1st and 2nd line support. Emphasise your proficiency with Office 365, SharePoint, and any experience in a regulated environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and user experience. Mention specific examples of how you've resolved IT issues or improved user satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as managing user accounts in Active Directory and configuring devices via Intune. Also, mention your strong communication skills and ability to work independently.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a collaborative team within a clinical research organisation. Highlight your proactive attitude and willingness to learn and adapt in a fast-paced environment.
How to prepare for a job interview at Xcede
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT support, particularly in Office 365 and SharePoint. Highlight specific examples of how you've resolved hardware and software issues in the past.
✨Demonstrate Communication Skills
Since this role involves a lot of user interaction, practice explaining technical concepts in simple terms. Be ready to share instances where your communication skills helped resolve a user issue.
✨Understand the Company’s Environment
Research the clinical research organisation and its IT needs. Familiarise yourself with the regulatory aspects of their work, as this will show your commitment and understanding of the industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot an issue under pressure and be ready to explain your thought process.
