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- Tasks: Provide top-notch IT support, solve tech issues, and assist users daily.
- Company: Join a dynamic team in St Albans focused on customer satisfaction and tech solutions.
- Benefits: Enjoy hands-on experience, potential for growth, and a collaborative work environment.
- Why this job: Perfect for problem solvers who love tech and want to make a real impact.
- Qualifications: Experience in 1st/2nd line support, strong Windows OS knowledge, and great communication skills.
- Other info: A full driving licence is essential for this role.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking to speak with an experienced 1st / 2nd Line IT Support Engineer to work onsite in St Albans. This is a fantastic opportunity for someone who thrives in a customer facing role and enjoys solving problems.
You’ll be the face of IT support - responding to tickets, resolving hardware/software issues, setting up devices, and supporting end users. You'll also help manage IT assets and assist with system updates and projects.
What we’re looking for:
- Previous experience in a 1st/2nd line support role
- Strong knowledge of Windows OS & Microsoft 365
- Confident troubleshooting devices
- Excellent communication skills with a proactive, customer-first mindset
- Full driving licence essential
1st/2nd Line IT Support - St Albans - Contract employer: XACT PLACEMENTS LIMITED
Contact Detail:
XACT PLACEMENTS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line IT Support - St Albans - Contract
✨Tip Number 1
Familiarise yourself with common issues faced in 1st and 2nd line support roles. Understanding typical problems and their solutions will help you demonstrate your troubleshooting skills during the interview.
✨Tip Number 2
Brush up on your knowledge of Windows OS and Microsoft 365. Being able to discuss specific features or recent updates can show your expertise and enthusiasm for the role.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your communication skills and customer-first mindset will resonate well with the hiring team.
✨Tip Number 4
If possible, visit the St Albans area before your interview. Familiarising yourself with the location can help ease any travel concerns and show your commitment to the role.
We think you need these skills to ace 1st/2nd Line IT Support - St Albans - Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st/2nd line IT support. Include specific examples of how you've resolved hardware and software issues, as well as your familiarity with Windows OS and Microsoft 365.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-facing skills and problem-solving abilities. Mention your proactive approach to IT support and how you can contribute to the team in St Albans.
Highlight Relevant Skills: In your application, emphasise your troubleshooting skills and communication abilities. Provide examples of situations where you've successfully assisted end users or managed IT assets.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at XACT PLACEMENTS LIMITED
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS and Microsoft 365 in detail. You might be asked to troubleshoot a common issue on the spot, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Emphasise Customer Service Experience
Since this role is customer-facing, highlight any previous experience where you provided excellent support. Share specific examples of how you resolved issues for users and maintained a positive attitude, even under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting abilities. Prepare for scenarios where you need to resolve hardware or software issues. Think through your thought process and how you would communicate solutions to non-technical users.
✨Demonstrate Proactivity
Companies value a proactive mindset. Discuss instances where you took the initiative to improve processes or assist colleagues. This shows that you’re not just reactive but also willing to go the extra mile for the team and users.
