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For Companies At a Glance
- Tasks: Join us as an Insurance Customer Service Advisor, helping customers with motor and home insurance.
- Company: Be part of a leading, independent Insurance Brokerage with 33 years of experience.
- Benefits: Enjoy a competitive salary, bonuses, private medical care, and 22 days annual leave.
- Why this job: Great opportunity for growth in a supportive environment focused on customer satisfaction.
- Qualifications: 1-3 years of customer service experience and a passion for the insurance industry required.
- Other info: Commitment to equality and support for applicants with disabilities throughout the recruitment process.
The predicted salary is between 23500 - 25000 £ per year.
Honeycomb is delighted to partner with a leading Insurance Brokerage Company to recruit for an Insurance Customer Service Advisor to join their busy office based in Newry. The role is full time and permanent and would suit someone coming from a strong customer service background, looking to move into an insurance environment, with great opportunity for growth & development.
The Client
Our client is one of the largest independently owned Insurance Brokers in NI, with their head office based in Omagh. They have been trading for 33 years, and through organic growth and acquisitions, have built a network of 15 branches across NI & 2 locations in ROI. They put their customers at the heart of everything they do and have an excellent reputation on the market as a leader in their field.
The Role
The role of the Insurance Customer Advisor will sit within the Personal Lines division, dealing with either motor or home insurance products. Typical duties will include:
- Advising customers on a range of motor and home insurance products
- Producing quotations
- Processing new business applications
- Managing the renewal process
- Administering mid-year adjustments
- Cross selling and up-selling on other insurance products
- Updating computer systems with customer details in a timely manner
- General administration duties
Desirable Criteria
- One to three years customer service experience in a busy environment
- A desire to build a career in the insurance industry, and a willingness to commit to insurance exams, where necessary
- Good numeracy, literacy & IT skills
- High attention to detail
- Excellent communication and interpersonal skills
Package
- Salary starting from £23500 to £25000, depending on skills & experience
- Potential to earn up to £500 bonus per month
- Pension contribution
- Private medical care
- 22 days annual leave, plus stats
- Opportunity to take examinations, and progress your career
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Gabriella Tomb, Specialist Recruitment Consultant at Honeycomb.
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Insurance Customer Service Advisor employer: Honeycomb Jobs Limited
Contact Detail:
Honeycomb Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the insurance products you'll be dealing with, especially motor and home insurance. Understanding the basics will help you engage confidently during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who work in customer service roles. Attend local events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare for common interview questions specific to customer service in insurance. Think about scenarios where you've successfully resolved customer issues or upsold products, as these examples will showcase your skills effectively.
✨Tip Number 4
Research the company’s values and customer service philosophy. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a great fit for their team.
We think you need these skills to ace Insurance Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in busy environments. Emphasise any relevant skills that align with the insurance industry, such as attention to detail and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the insurance industry. Mention why you want to work for this specific brokerage and how your background makes you a great fit for the position.
Highlight Relevant Experience: In your application, focus on any experience you have with advising customers or handling administrative tasks. If you've dealt with financial products or services before, make sure to mention that as well.
Show Willingness to Learn: Express your eagerness to commit to insurance exams and further your career in the insurance sector. This shows potential employers that you are serious about your professional development.
How to prepare for a job interview at Honeycomb Jobs Limited
✨Know Your Insurance Basics
Familiarise yourself with basic insurance terminology and concepts, especially related to motor and home insurance. This will help you answer questions confidently and demonstrate your commitment to the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience. Focus on situations where you resolved issues or went above and beyond for a customer, as this is crucial for the role.
✨Demonstrate Attention to Detail
Since the role requires managing customer details and processing applications, be ready to discuss how you ensure accuracy in your work. Mention any tools or methods you use to maintain high standards.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, growth opportunities, and the specifics of the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
