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- Tasks: Maximise sales by providing excellent customer service and product knowledge.
- Company: Join Harvey Norman, a leading retailer known for its commitment to customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that creates amazing shopping experiences and drives sales success.
- Qualifications: No prior experience required; just bring your enthusiasm and willingness to learn!
- Other info: Flexible hours perfect for students and a chance to develop valuable sales skills.
The predicted salary is between 28800 - 43200 £ per year.
POSITION: Store position reporting to the 2IC/MIT and Store Manager.
DEPARTMENT: Electrical.
JOB OVERVIEW: The role of Sales Person in Harvey Norman is to maximise sales and profit by meeting the needs of the customer. A successful salesperson has excellent product knowledge, provides outstanding customer service, creates a great shopping experience for the customer, and is above all else dedicated to the craft of selling. This role is crucial for making Harvey Norman a great place to shop.
GENERAL:
- Complete every step of the sale thoroughly as per the relevant training program for your division.
- Complete the transactions through POS.
- Prepare merchandise for delivery.
- Offer customers a carry-out service at the completion of transactions for large items.
- Assist in the movement of floor stock and floor relays.
- Handle store merchandising duties and assist with the organisation of various in-store promotions.
- Use the tools and technology proficiently that is available to you at store level.
- Process Online Sales Orders, maintain awareness of the Click and Collect areas and be familiar with online returns procedure.
- Be open and accepting of necessary change, learning and innovation; change behavioural style or method of approach when necessary to achieve a goal.
- Ensure that you are familiar with all computer systems.
- Comply with strategies and company policies to prevent theft and shrinkage from company shops, including prevention of theft by colleagues and customers.
- Be highly motivated to succeed and driven at all times.
- Complete all necessary tasks and fulfil all commitments made to your team, colleagues, and General Manager on time and without supervision.
- Maintain a professional and friendly environment with customers, colleagues and supervisors.
- Stay up to date about company performance-related remuneration policies and procedures.
- Ensure after sales customer support is provided face to face, via telephone and email with consistency.
- Be prepared to go the extra mile, exceed expectations and impress our customers.
Sales Person - Electrical employer: Harvey Norman Trading Limited
Contact Detail:
Harvey Norman Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Person - Electrical
✨Tip Number 1
Familiarise yourself with the electrical products sold at Harvey Norman. Knowing the features, benefits, and common customer queries will help you stand out during the interview and demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Practice your sales techniques by role-playing with friends or family. This will help you refine your approach to engaging customers, handling objections, and closing sales, which are crucial skills for a Sales Person in this role.
✨Tip Number 3
Research Harvey Norman's company culture and values. Understanding what makes them unique will allow you to align your answers during the interview with their expectations and show that you're a good fit for the team.
✨Tip Number 4
Prepare questions to ask during your interview about the store's sales strategies and customer engagement practices. This shows your interest in the role and helps you gain insights into how you can contribute to the team's success.
We think you need these skills to ace Sales Person - Electrical
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales Person in the Electrical department. Familiarise yourself with the key skills required, such as product knowledge and customer service excellence.
Tailor Your CV: Highlight relevant experience in sales or customer service on your CV. Use specific examples that demonstrate your ability to meet customer needs and drive sales, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and your understanding of the electrical products. Mention how you can contribute to creating a great shopping experience and your motivation to exceed customer expectations.
Showcase Your Skills: In your application, emphasise your proficiency with technology and any experience with POS systems. Mention your adaptability to change and your commitment to continuous learning, as these traits are important for success in this position.
How to prepare for a job interview at Harvey Norman Trading Limited
✨Showcase Your Product Knowledge
Make sure to brush up on the electrical products that Harvey Norman offers. Being able to discuss features, benefits, and comparisons with competitors will demonstrate your expertise and commitment to providing excellent customer service.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the role's focus on creating a great shopping experience.
✨Familiarise Yourself with Technology
Since the role involves using various tools and technology, be ready to discuss your experience with POS systems and online sales processes. Showing that you're tech-savvy will reassure the interviewers that you can adapt quickly to their systems.
✨Exhibit a Positive Attitude Towards Change
The job description mentions the importance of being open to change and innovation. Be prepared to talk about times when you've successfully adapted to new methods or changes in your work environment, showcasing your flexibility and motivation to succeed.
