Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help people live independently by installing and configuring care technology solutions.
- Company: Join Radius Housing, a leading provider of personal alarm care services in Ireland.
- Benefits: Enjoy flexible working hours, competitive salary, and a supportive work environment.
- Why this job: Make a real difference in people's lives while working with cutting-edge technology.
- Qualifications: 1 year of customer service experience, IT literacy, and a full driving licence required.
- Other info: Radius is an Equal Opportunities Employer, promoting inclusivity and diversity.
The predicted salary is between 24790 - 25992 £ per year.
Hours: 37 hours per week, with flexible working hours subject to business needs.
Location: Radius Housing, Connect 24, 3-7 Redburn Square, Holywood, BT18 9HZ.
Salary: £24,790 (SP5) to £25,992 (SP8) per annum.
Reference: FHA04211.
Closing Date: 7th July 2025.
Do you want to make a difference to people's lives? Radius Connect 24 is the leading provider of personal alarm care and support services supporting over 20,000 households to live independently throughout Ireland with timely access to 24/7 support whenever required. We support anyone of any age who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
Our service model is client centred. At its simplest, this is the provision of an alarm unit and a pendant to enable clients to easily call for help. Additional sensors, connected to the alarm unit, are provided and installed where requested to automatically alert potential incidents. The key benefit is reassurance and peace of mind to both the individual client and their support network of both informal and formal carers.
Due to the increased demand for our services, we are looking to expand our installation and service team, based in Holywood, County Down.
What is the role like? As a Support Officer, you will be responsible for configuring and installing a range of care technologies to support people to continue to live independently at home and maintain health and well-being. The role will involve configuring technology solutions at our base in Holywood, and arranging for delivery by courier or visiting people in their own homes to install the solutions and demonstrate how the service works by placing test calls. The Support Officer is the key point of contact for clients and family in initially setting up and demonstrating the technology and thereafter responding to and resolving any potential faults or issues by telephone call or a service visit.
What do you need to apply? The role of a Support Officer requires excellent communication skills to engage with clients and families. The successful candidate will demonstrate empathy and understanding, and offer a clear explanation and instruction and guidance on how the technology works. There is also a requirement for IT literacy and attention to detail in configuring and programming technology solutions.
On the application form, candidates are asked to detail how they meet the following essential criteria:
- Minimum of 1 years practical experience of front-line customer service.
- Ability to communicate effectively with individuals, demonstrating a sensitive and empathetic approach to individual circumstances.
- IT literate with experience in the use of Microsoft Office packages including Excel.
- A current full driving licence and access to a suitable form of transport.
If shortlisted for interview, applicants will be asked to provide examples of how they have the key competencies to be successful in the role.
How do I find out more about Radius Connect 24? To find out more about Radius Connect 24, visit our website.
To apply for the role: To access the full job description and selection criteria, find further information on our range of employee benefits and to apply online. Radius reserves the right to enhance criteria to facilitate shortlisting. Association wide waiting lists may be compiled for future same or similar permanent/fixed term vacancies which may arise. Radius is an Equal Opportunities Employer.
Support Officer - Connect 24 employer: Radius Housing
Contact Detail:
Radius Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Officer - Connect 24
✨Tip Number 1
Familiarise yourself with the technology solutions that Radius Connect 24 offers. Understanding how personal alarm systems and care technologies work will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've shown empathy and effective communication, as these are crucial for the Support Officer role.
✨Tip Number 3
Research Radius Connect 24's mission and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Practice answering competency-based interview questions. Be ready to provide examples that showcase your IT literacy and attention to detail, especially in configuring technology solutions.
We think you need these skills to ace Support Officer - Connect 24
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Support Officer position. Make sure you can relate your experience to the key competencies mentioned.
Highlight Relevant Experience: In your application, clearly outline your practical experience in front-line customer service. Use specific examples that demonstrate your ability to communicate effectively and empathetically with clients.
Showcase IT Skills: Mention your proficiency in Microsoft Office, particularly Excel, as this is a requirement for the role. Provide examples of how you've used these skills in previous positions.
Prepare for Interview Questions: If shortlisted, be ready to discuss your key competencies in detail. Think of scenarios where you've successfully resolved issues or provided excellent customer service, as these will likely come up during the interview.
How to prepare for a job interview at Radius Housing
✨Show Your Empathy
As a Support Officer, you'll be working closely with clients who may be anxious or vulnerable. Make sure to demonstrate your empathetic approach during the interview by sharing examples of how you've effectively communicated and supported individuals in similar situations.
✨Highlight Your IT Skills
Since the role requires IT literacy, be prepared to discuss your experience with technology and Microsoft Office packages, especially Excel. You might want to mention specific instances where you've successfully configured or used technology to solve problems.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you've had to resolve issues or provide support, and be ready to explain your thought process and actions taken.
✨Know the Company and Its Values
Familiarise yourself with Radius Connect 24 and its mission to support independent living. Understanding their client-centred service model will help you align your answers with their values and show your genuine interest in the role.
