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- Tasks: Maximise sales by building relationships with customers and handling their parts requirements.
- Company: Fyfes is Northern Ireland's largest independent Motor Factor, with over a century of service.
- Benefits: Enjoy competitive salary, 30 days annual leave, pension contributions, and staff discounts.
- Why this job: Join a supportive team in a family business known for excellent customer service and career development.
- Qualifications: Great customer service skills and knowledge of vehicle parts are essential; automotive experience is a plus.
- Other info: Work full-time, Monday to Friday, with alternate Saturdays; training provided for personal development.
The predicted salary is between 24000 - 36000 £ per year.
Trading in Ballymena for over a century, Fyfes now operate from 16 branches in Northern Ireland. We employ over 200 staff, of which more than 80 have been with the company in excess of 10 years. Over the generations, Fyfes has continuously improved the range of quality products it supplies. With great depth and range of stock available for delivery same day, five days a week, we have the parts, consumables and equipment our customers need today. We are Northern Ireland's largest independent Motor Factor and a family business, distributing across Northern Ireland's automotive aftermarket and fabrication sector. Our reputation for our core value of customer service is recognised throughout our customer base.
The Position: We are currently recruiting for a full-time, permanent Counter Sales Parts Advisor.
Hours: You will work 40 hours per week, working between the hours of 08:30 and 17:30 Monday to Friday. In addition, you will be required to work each alternate Saturday between 09:00 and 13:00.
Job Role: The purpose of the role will be to help maximise sales by establishing excellent relationships with existing and new customers to assist in the achievements of the branch sales and profit targets. The successful applicant will work as part of a team dealing with a variety of sectors, predominantly automotive but also including engineering customers. The range of customer enquiries is very wide and contact is both at the counter and over the phone.
Main Duties:
- To maximise sales for the branch.
- Handle parts requirements of customers through counter service and sales.
- To service customers promptly and efficiently, ensuring all parts are supplied and invoiced correctly.
- To work within a team and to communicate and liaise with other team members.
- To attend Supplier's Training and Presentation meetings and undertake training and personal development as and when instructed.
Qualifications/Skills/Experience: This role represents a great opportunity for individuals wishing to develop a career in the automotive sector. To be considered for the role you must meet the following essential criteria. Depending on the number of applications for the role, we may be required to shortlist by applying the desirable criteria.
Essential Criteria:
- A record of great customer service.
- A good knowledge of vehicle parts.
- Strong interpersonal skills with a friendly and approachable outlook.
- Good computer skills to utilise our electronic parts catalogues and product lookup systems.
Desirable Criteria:
- Previous experience in an automotive sales environment or 2 years as a motor mechanic.
- Previous experience working with MAM Autopart and Autocat software.
- Full driving license.
In return we will offer you:
- Competitive Salary.
- On the job training - we want to see our staff succeed.
- 30 days annual leave (including Bank Holidays) after the first year, (28 days in year one).
- Pension contribution.
- Targeted Team Bonus.
- Staff terms on product purchases.
Closing date: 30/06/2025.
Counter Sales Parts Advisor employer: Fyfes
Contact Detail:
Fyfes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Sales Parts Advisor
✨Tip Number 1
Familiarise yourself with the automotive parts industry, especially the products and services offered by Fyfes. Understanding their range of stock and customer service approach will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of Fyfes to gain insights into the company culture and expectations for the Counter Sales Parts Advisor role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your customer service skills in practical scenarios. Think of examples from your past experiences where you successfully handled customer inquiries or resolved issues, as this is crucial for the role.
✨Tip Number 4
Show enthusiasm for continuous learning and development, particularly in relation to automotive parts and sales techniques. Mention any relevant training or courses you've undertaken, as this aligns with Fyfes' commitment to staff development.
We think you need these skills to ace Counter Sales Parts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Counter Sales Parts Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Customer Service Skills: Since great customer service is essential for this role, make sure to provide specific examples of your previous customer service experiences. Mention any achievements or positive feedback you've received from customers.
Showcase Relevant Knowledge: Demonstrate your knowledge of vehicle parts and the automotive sector in your application. If you have experience with MAM Autopart or Autocat software, be sure to mention it as it is a desirable criterion.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about working at Fyfes. Use this opportunity to express your enthusiasm for the role and the company, and how you can contribute to their success.
How to prepare for a job interview at Fyfes
✨Showcase Your Customer Service Skills
Since great customer service is essential for this role, be prepared to share specific examples of how you've provided excellent service in the past. Highlight any situations where you went above and beyond to meet a customer's needs.
✨Demonstrate Your Knowledge of Vehicle Parts
Brush up on your knowledge of vehicle parts before the interview. Be ready to discuss common parts, their functions, and any experience you have with them. This will show that you're not just interested in the job but also knowledgeable about the industry.
✨Prepare for Teamwork Questions
As the role involves working as part of a team, think of examples that demonstrate your ability to collaborate effectively. Be ready to discuss how you communicate with team members and resolve conflicts when they arise.
✨Familiarise Yourself with Relevant Software
If you have experience with MAM Autopart or Autocat software, mention it during the interview. If not, take some time to learn about these systems, as familiarity with them can give you an edge over other candidates.
