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For Companies At a Glance
- Tasks: Lead IT service strategy and governance for a global financial powerhouse.
- Company: Join LSEG, a leader in financial markets with 300 years of excellence.
- Benefits: Enjoy healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
- Why this job: Be part of a diverse culture driving sustainable economic growth and innovation.
- Qualifications: Proven experience in IT service management and leading global teams required.
- Other info: LSEG values individuality and promotes an inclusive workplace for all.
The predicted salary is between 72000 - 108000 £ per year.
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference.
As the Director, Service Excellence, Engineering you will lead our Service Excellence Engineering function for the group. You will have accountability for all IT service strategy functions, specifically Service Design and Service Transition. You will also lead the technology data office incorporating core CMDB, asset management policy and Mapping framework, drive level 1 control ownership for ISD COBIT control assurance framework.
WHAT YOU'LL BE DOING:
- Senior technology interface for IT Service Engineering stakeholders across all lines of business and group technology functions
- Functionally responsible for IT Service Strategy operating model and strategy
- ITIL service governance framework, including Service Transition, Service Strategy & Design, Asset Management
- Responsible for compliance with COBIT Control Library, assurance and testing
- Driving Technology Service Improvement Plans to drive service effectiveness
- Lead groups Technology Data Office, responsible for driving core CMDB, data mapping process and asset management controls (Hardware Asset Management / Software Asset Management)
- Lead and drive the delivery of Service governance, core control framework and regulatory adherence
- Partner with business to plan and run the IT Service Strategy budget across both BAU opex and all capex investment programmes
- Partner with Group Enterprise Service data platform and tooling, driving requirements and automation
- Regulatory/Risk and control oversight across technology
- Leads design, implementation and operation of dedicated service management policies, process and procedures
- Group reporting, key control and risk management
WHAT YOU'LL BRING:
- Proven technology experience designing, operating and running globally diverse teams
- Experience leading large, global, multi product service teams, platforms and stakeholders
- Comprehensive knowledge of IT Service Management, ITIL control framework and data governance
- Significant people management, leadership and stakeholder management experience
- Executive client and senior stakeholder management
- Experience of driving business and technology strategic change initiatives
- Experience working in a complex, international, changing and matrix reporting environment
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer.
Director of Services - London Stock Exchange Group employer: London Stock Exchange Group
Contact Detail:
London Stock Exchange Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Services - London Stock Exchange Group
✨Tip Number 1
Familiarise yourself with the ITIL service governance framework, as this role heavily relies on it. Understanding how Service Transition and Service Design work within this framework will give you a significant edge during discussions.
✨Tip Number 2
Network with current or former employees of LSEG to gain insights into their culture and expectations. This can help you tailor your approach and demonstrate your understanding of their values during interviews.
✨Tip Number 3
Prepare to discuss your experience in leading diverse teams and managing stakeholders. Highlight specific examples where you've driven strategic change initiatives, as this is crucial for the Director role.
✨Tip Number 4
Stay updated on current trends in financial markets and technology service management. Being able to speak knowledgeably about recent developments will show your commitment and readiness for the role.
We think you need these skills to ace Director of Services - London Stock Exchange Group
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Director of Services position. Tailor your application to highlight relevant experience in IT service management, leadership, and stakeholder engagement.
Craft a Compelling CV: Your CV should clearly outline your technology experience, particularly in designing and managing global service teams. Use specific examples to demonstrate your achievements in service strategy and governance.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Highlight how your values align with LSEG's commitment to integrity, partnership, excellence, and change. Be sure to mention your experience with ITIL frameworks and your ability to drive strategic initiatives.
Proofread and Edit: Before submitting your application, take the time to proofread your documents. Check for any spelling or grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at London Stock Exchange Group
✨Understand the Company Culture
Before your interview, take some time to research LSEG's culture and values. They emphasise integrity, partnership, excellence, and change. Be prepared to discuss how your personal values align with theirs and how you can contribute to their inclusive culture.
✨Showcase Your Leadership Experience
As a Director of Services, you'll need to demonstrate significant leadership experience. Prepare examples of how you've successfully led diverse teams and managed stakeholders in previous roles. Highlight any strategic initiatives you've driven that resulted in positive outcomes.
✨Familiarise Yourself with ITIL and COBIT Frameworks
Given the role's focus on IT service strategy and governance, it's crucial to have a solid understanding of ITIL and COBIT frameworks. Be ready to discuss your experience with these frameworks and how you've applied them in past positions to improve service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about challenges you've faced in previous roles, particularly in complex, international environments, and how you navigated them to achieve successful outcomes.
