Operations Engineer

The Operations Engineering team is responsible for providing advanced level 3 support for the product suite that Limelight offers to internal and external customers. The core responsibility of the team is to ensure a stable and functioning network of servers and services for all customers. The position will generally interface with technicians, developers, customers, and sales teams as an escalation point and a liaison between teams. Advanced knowledge of large-scale networking, HTTP caching, streaming technologies, and *nix administration is desired. Excellent customer service skills are also necessary. This position involves on-call support in a rotation setting and shift-based queue coverage. The team operates 24/7, so availability for 2nd/3rd shifts and weekends is required. The position reports to the Operations Engineering Manager.

Essential Functions:

• In-depth troubleshooting of customer issues in a production environment, including live event troubleshooting with customers when necessary.
• Delivering and documenting solutions to resolve escalations from the NOC in the Limelight production environment based on severity and in a timely manner.
• Properly documenting and escalating issues to Engineering and Development teams.
• Correlating system issues and alarms to provide feedback on production problems.
• Performing tier 3 troubleshooting of Linux/Unix systems and network devices.
• Maintaining clear and accessible documentation, especially when serving as a subject matter expert.
• Willingness and ability to quickly learn and research new technologies and information from technical documents.

Qualifications:

Experience and Education (minimum):

• 3+ years of hands-on experience in a support role.
• 2+ years of networking, computer science education, or equivalent work experience.
• 1+ years troubleshooting network elements and layer protocols.
• 1+ years of Linux or Unix administration in an operations or help-desk environment.

Preferred Experience and Education:

• 4-year technical bachelor's degree.
• Cisco CCNA certification.
• Linux or Unix certifications.
• 2+ years working in a NOC and monitoring environment.
• 2+ years scripting experience.

Knowledge, Skills & Abilities:

• Comfort with command line interfaces.
• Basic scripting skills (bash/perl).
• Knowledge of Unix/Linux administration and troubleshooting methods.
• Understanding of DNS systems and their functions.
• Excellent time management and organizational skills.
• Strong articulation and written communication skills.
• Working knowledge of firewalls (ACLs), routers, switches, VLANs, BGP (preferred).
• Experience with HTTP web servers such as Apache or Nginx (preferred).
• Knowledge of databases and ability to query (preferred).
• Understanding of BGP troubleshooting (preferred).
• Advanced knowledge of TCP/IP and HTTP protocols (preferred).
• Advanced knowledge of DNS administration (preferred).
• Knowledge of streaming technologies (HLS, HDS, DASH, MSS, RTSP, RTMP) (preferred).

Additional Notes:

If you are not a passport holder of the country for the vacancy, you might need a work permit. For more information, check our blog. Do not include bank or payment details when applying. All applications should be made via the 'Apply now' button.