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- Tasks: Lead a team to ensure top-notch service delivery and operational excellence.
- Company: Join METTLER TOLEDO, a global leader in precision instruments and services.
- Benefits: Enjoy flexible working, 25 holidays plus bank holidays, and BUPA healthcare.
- Why this job: Be part of a collaborative culture that values creativity and continuous improvement.
- Qualifications: Proven experience in supervising field-based service teams and strong leadership skills required.
- Other info: Opportunities for international career development and commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Join our Weighing (South) team as a Team Lead, where you will provide both proactive and reactive support to technicians to ensure service delivery meets contracted SLAs and exceeds customer expectations. You will be responsible for leading the team to achieve operational excellence at the lowest possible cost while maximizing revenue opportunities. This role is ideal for a motivated leader passionate about driving performance and delivering outstanding customer service in a collaborative environment.
Proactively provide technical and operational support to Technicians and the service back office to ensure smooth service delivery. Deputise for the Service Manager - Analytical and Weighing, and the Weighing Team Leader (South), as required. Manage escalations effectively to achieve prompt and satisfactory resolutions, enhancing customer satisfaction. Support the Service Manager - Analytical and Weighing in maximizing chargeable opportunities and overseeing regional service management. Deliver or organize technician training sessions to maintain high standards of technical competency. Ensure compliance with all Health & Safety legislation, customer-specific site regulations, and quality systems. Conduct customer site surveys to advise on and provide quotes for service work.
What You Need to Succeed
- Proven experience in successful supervision of a team of field-based service personnel.
- Strong leadership and team management skills.
- Technical competence with laboratory and industrial weighing products.
Our Offer to You
- International career development opportunities.
- Being part of One Team that thrive from collaboration and drives continuous improvement.
- Support working families through enhanced family friendly policies and flexible working patterns.
- Encouragement to work creatively, autonomously and to measure and celebrate success.
- Support with individual learning, development, and growth within the Company.
- We encourage work life balance and offer 25 holidays, plus Bank Holidays, and rewards length of service by increasing your holiday entitlement to a maximum of 29 days upon predefined milestones.
- Health and Wellbeing of employees is important to us and as such all employees have BUPA healthcare, an Employee Assistance Program service and access to our wellbeing portal.
- You will join a Trustee based pension scheme and have peace of mind with 4x life assurance.
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.
Opportunity Employment
We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.
Team Lead employer: OptiRank
Contact Detail:
OptiRank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead
✨Tip Number 1
Familiarise yourself with Mettler Toledo's products and services, especially in the laboratory and industrial weighing sectors. Understanding their offerings will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in the past. Be ready to discuss how you motivated your team and resolved conflicts, as these skills are crucial for a Team Lead position.
✨Tip Number 3
Research the company's commitment to health and safety regulations, as well as their customer service standards. Being knowledgeable about these areas will allow you to speak confidently about how you can contribute to maintaining and enhancing these standards.
✨Tip Number 4
Network with current or former employees of Mettler Toledo on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
We think you need these skills to ace Team Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Team Lead at Mettler Toledo. Highlight your experience in leading teams and delivering exceptional customer service in your application.
Tailor Your CV: Customise your CV to reflect your leadership skills and technical competence with laboratory and industrial weighing products. Use specific examples from your past experiences that demonstrate your ability to manage teams and drive performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leading teams and your commitment to operational excellence. Mention how your values align with Mettler Toledo's focus on collaboration and continuous improvement.
Highlight Relevant Achievements: In your application, be sure to include any relevant achievements that demonstrate your capability in managing escalations, conducting training sessions, or ensuring compliance with health and safety regulations. Quantify your successes where possible to make a stronger impact.
How to prepare for a job interview at OptiRank
✨Showcase Your Leadership Skills
As a Team Lead, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated your team and resolved conflicts.
✨Understand the Technical Aspects
Familiarise yourself with laboratory and industrial weighing products. Be ready to discuss your technical competence and how it can benefit the team and enhance service delivery.
✨Emphasise Customer Service Excellence
Since the role involves ensuring customer satisfaction, prepare to share instances where you've gone above and beyond for customers. Highlight your approach to managing escalations and achieving satisfactory resolutions.
✨Prepare for Training Discussions
Training technicians is part of the role, so think about how you would approach this. Be ready to discuss your experience in delivering training sessions and maintaining high standards of technical competency within a team.
