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- Tasks: Lead a passionate team to create an engaging customer experience and drive sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices since 1976.
- Benefits: Enjoy a 50% product discount, paid volunteer days, and opportunities for personal growth.
- Why this job: Be part of a brand that empowers people and enriches the planet through activism.
- Qualifications: Experience in customer service and team leadership is essential; strong communication skills required.
- Other info: Flexible working hours and a unique uniform policy that celebrates individuality.
The predicted salary is between 28800 - 43200 £ per year.
The Body Shop is committed to generating positive economic, social and environmental impact. We are fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who is not afraid to mix things up.
Your role in a nutshell: As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.
More About The Role:
- Lead & work as part of a successful, engaged team to best meet the needs of our customers.
- Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life.
- Problem solve effectively & proactively as much as possible using available resources.
- Communicate effectively & act as a flexible & responsible role model to your team.
- Ensure development of customer loyalty to further build The Body Shop brand.
- Meet sales & performance targets.
- Manage stock; monitor & manage change.
- Confidently use the data (KPIs) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance.
- Identify & attract high potential candidates & develop current team members to succeed in their goals.
- Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
What We Look For:
- Experience in a customer facing role, people leadership & team development.
- Able to meet sales & performance targets with outstanding planning & organizing skills.
- Ability to work collaboratively within a feedback culture.
- Experience coaching & developing a successful team.
- Outstanding leadership & communication skills.
- Experience using data (KPIs) to make sound business decisions.
- Comfortable with Microsoft Office Suite.
- Flexibility to work across Sunday to Saturday is required.
What We Offer:
- Benefits start within your first month.
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Paid volunteer days - so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- Uniform - We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Ability to offer a real living wage to your Customer Consultants.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Talent Drivers: Commerciality, Collaborative Skills, Leadership, Personal Conduct, Purpose.
Store Manager - Harrogate employer: Body Shop (The)
Contact Detail:
Body Shop (The) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Harrogate
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and activism will help you align your personal values with the brand, making it easier to demonstrate your passion during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you drove sales or improved customer experiences, as these are key aspects of the Store Manager role.
✨Tip Number 3
Research current trends in the beauty market and be ready to discuss competitors. This knowledge will not only impress during your interview but also demonstrate your proactive approach to understanding the industry.
✨Tip Number 4
Network with current or former employees of The Body Shop if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Store Manager - Harrogate
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's mission and values. Highlight your alignment with their commitment to ethical beauty and activism in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in customer-facing roles and team leadership. Use specific examples that demonstrate your ability to meet sales targets and develop team members.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your understanding of The Body Shop's unique position in the market. Mention how you can contribute to their goals and culture.
Showcase Leadership Skills: In your application, provide examples of how you've successfully led teams and driven performance. Emphasise your communication skills and ability to foster a collaborative environment.
How to prepare for a job interview at Body Shop (The)
✨Show Your Passion for Ethical Beauty
Make sure to express your enthusiasm for The Body Shop's mission and values. Share any personal experiences or stories that highlight your commitment to ethical beauty and activism, as this aligns closely with the company's ethos.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you motivated your team, resolved conflicts, or achieved sales targets, showcasing your ability to inspire and develop others.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to retail management. Be ready to discuss how you have used data to make informed decisions in previous roles, as this will demonstrate your analytical skills and business acumen.
✨Emphasise Customer Engagement Strategies
Think about innovative ways you've engaged customers in previous positions. Be prepared to share strategies that not only drove sales but also enhanced customer loyalty, reflecting The Body Shop's focus on creating meaningful customer experiences.
