Cinema Manager

Our cinema manager supports the overall performance of the cinema and helps to make our cinema the first choice for customers within their local market. A key focus will be on creating, developing, and managing a high-performing team. Using positive coaching and leadership skills to engage a team of various sizes to help deliver positive results and drive a profitable cinema. You’ll work closely with senior management and will be accountable for ensuring your cinema and team are equipped to support customer demand and enhance the overall customer experience. You’ll need good business acumen, positivity, and enthusiasm to lead your team to success.

What Will I Be Doing?

• Create and embed a positive working culture and lead by example to deliver a positive customer experience and promote an environment that values diversity and inclusion.
• Implement the cinema’s business plan, objectives, and KPIs for team members to deliver, with regular reviews and updates on performance to the team and business.
• Identify opportunities in film schedules to maximize cinema performance against targets, taking appropriate actions to generate positive results.
• Monitor customer attendance forecast figures and ensure staff hours are flexed and managed accordingly.
• Regularly liaise with the content team to ensure all is delivered on time, in working order, and scheduled correctly in screening rooms.
• Manage, coach, and support the cinema team, providing regular feedback to help them meet KPIs and business objectives.
• Recognize high performers and proactively support their career development and progression.
• Communicate incentive plans to the team, providing regular updates to motivate and engage them in achieving business goals.
• Conduct performance reviews, including probationary reviews, focusing on objectives, strengths, and development areas.
• Manage underperforming team members through regular monitoring and reviews.
• Support training sessions, workshops, and upskilling initiatives to enhance team capabilities and ensure compliance with policies like GDPR, health and safety, etc.
• Source, interview, and recruit new team members when necessary.
• Manage staff costs and budgeting against trade forecasts, inputting staff hours into payroll systems.
• Support site maintenance logs, ensuring quick responses to issues to avoid performance impacts.
• Manage compliance tasks such as fire safety, health & safety, stock replenishment, audits, staff rosters, and cleanliness.
• Delegate tasks clearly to promote team development and productivity.
• Attend training workshops and courses to continually develop management skills and industry knowledge.

What Skills Do I Need?

• Experience in team management or leadership in a customer-facing environment.
• Proven ability to deliver excellent customer service with measurable results.
• Strong business acumen with the ability to forecast targets and generate reports.
• Effective communication skills and confidence in delegating tasks.
• People management experience, including employee relations, performance reviews, recruitment, and payroll.
• Proficiency in IT (Excel, MS Office) and familiarity with cinema technology (Till points, ticket scanners, etc.).
• Lead by example, treating colleagues and customers with respect and approachability.
• A team player who supports colleagues and daily operations.
• A passion for film and the cinema industry.

Life at Vue

Vue UK & Ireland is part of Vue International, managing major European cinema brands across eight countries, with 224 sites and 1,962 screens. Joining us means being part of a team that values unforgettable experiences, invests in the latest technology, and uses data-driven insights to improve continually. We maintain high standards while fostering a collaborative and inclusive culture that embraces diverse perspectives to enhance our work. Join us in our mission to deliver the ultimate big-screen experience.

Our Core Values

• Analytical: Enabling informed decisions through big picture thinking and attention to detail.
• Belonging: Creating an inclusive environment where everyone’s voice matters.
• Collaboration: Working together to provide the best experience for customers and staff.
• Customer focus: Prioritizing our customers in everything we do.
• Dynamic: Being inquisitive and adaptable problem solvers.
• Excitement: Embracing the evolving world of big-screen entertainment.

Benefits include unlimited cinema access, a monthly family and friends allowance, pension scheme, employee discounts, and exclusive rewards with major brands.

Equal Opportunities

Vue is committed to promoting equality and diversity in all aspects of employment, ensuring fair treatment regardless of race, nationality, gender, sexual orientation, age, religion, ethnicity, disability, marital status, or employment status.