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- Tasks: Manage 100-150 customer accounts, ensuring satisfaction and product adoption.
- Company: Join Hubstaff, a leader in remote work solutions with a mission to empower productivity.
- Benefits: Enjoy competitive salary, private health insurance, pension contributions, and flexible remote work.
- Why this job: Be part of a growing team that values your impact on the future of work.
- Qualifications: 2+ years in Customer Success or similar role; strong communication and organisational skills required.
- Other info: Participate in unforgettable annual retreats in stunning locations.
The predicted salary is between 32000 - 48000 £ per year.
We’re looking for a proactive, relationship-focused Customer Success Manager (CSM) to join our evolving Success team and support customers across the EMEA region. You’ll manage a portfolio of approximately 100–150 accounts, helping customers achieve measurable outcomes through strong onboarding, consistent engagement, and ongoing product adoption. This is a fully remote role, open only to full-time employees based in the United Kingdom.
What You’ll Do
- Build and maintain trust-based relationships across your customer portfolio, focusing on satisfaction, engagement, and renewals.
- Lead onboarding, product training, regular check-ins, and value-driven interactions throughout the customer lifecycle.
- Monitor customer health, identify churn risks or adoption gaps, and take proactive steps to retain and grow accounts.
- Collaborate with cross-functional teams (Sales, Product, Marketing, Support) to surface insights and improve the overall experience.
- Support expansion opportunities by identifying customer needs and passing leads to the sales team (no closing responsibilities).
- Contribute to team OKRs tied to onboarding completion, GRR, NRR, feature adoption, and customer feedback loops.
You’re a Great Fit If You
- Have 2+ years of experience in a Customer Success or similar customer-facing role within a SaaS environment.
- Are skilled at managing 100+ small to mid-sized customer accounts, balancing quality engagement with efficiency.
- Are empathetic, proactive, and genuinely enjoy helping others succeed.
- Are organized, detail-oriented, and confident working toward outcome-based goals.
- Use data and customer metrics to guide your actions and measure success.
- Communicate clearly — whether on Zoom, in email, or over Slack.
- Are comfortable with tools like Vitally, HubSpot, Slack, or excited to learn new platforms.
Why You Should Apply:
- Competitive Compensation: Base Salary: GBP 40,000/year, Monthly Commission Plan.
- Benefits & Perks: We offer a thoughtfully designed benefits package that balances local standards with Hubstaff’s commitment to flexibility, well-being, and growth. While the exact offerings vary by country, all full-time employees can expect:
- Competitive private health insurance.
- Pension contributions aligned with UK regulations.
- Paid time off that respects local laws and encourages rest.
- Annual stipends for your home office, wellness, or professional development.
- Clear career path with transparent performance criteria.
Unforgettable Retreats: Join us for unforgettable annual retreats in stunning locations — past events included the Dominican Republic, Mexico, and Ibiza, Spain.
Be Part of Our Mission: Hubstaff has been remote-first for over 13 years, helping shape the future of work. We’ve experienced strong, organic growth and secured our first external investment in 2023 to scale even faster.
Company Overview: Our mission is to empower people to have their most productive workday. To do this we have built the industry-leading workforce analytics platform for remote and distributed teams. Our platform powers time and activity tracking, shift/schedule management, as well as invoicing, and payments for over 95,000 businesses.
Customer Success Manager – UK (EMEA Region) employer: Hubstaff blog
Contact Detail:
Hubstaff blog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – UK (EMEA Region)
✨Tip Number 1
Familiarise yourself with the SaaS landscape, especially in the EMEA region. Understanding the specific challenges and opportunities faced by customers in this area will help you engage more effectively during interviews.
✨Tip Number 2
Showcase your experience with customer metrics and data analysis. Be prepared to discuss how you've used these tools in previous roles to drive customer success and retention, as this aligns closely with the responsibilities of the role.
✨Tip Number 3
Highlight your ability to build trust-based relationships. Prepare examples of how you've successfully managed customer accounts and improved satisfaction, as this is a key focus for the Customer Success Manager position.
✨Tip Number 4
Research StudySmarter's products and services thoroughly. Being knowledgeable about what we offer will allow you to demonstrate your enthusiasm and readiness to contribute to our mission during the interview process.
We think you need these skills to ace Customer Success Manager – UK (EMEA Region)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or similar roles, especially within a SaaS environment. Emphasise your ability to manage multiple accounts and your skills in building trust-based relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers succeed. Mention specific examples of how you've contributed to customer satisfaction and engagement in previous roles, and how you plan to bring that experience to the Customer Success Manager position.
Showcase Relevant Skills: Clearly outline your skills in data analysis, communication, and familiarity with tools like HubSpot and Slack. Provide examples of how you've used these skills to drive customer success and improve outcomes in past positions.
Highlight Your Proactive Approach: Demonstrate your proactive nature by discussing instances where you've identified churn risks or adoption gaps and taken steps to address them. This will show that you understand the importance of being ahead of potential issues in customer management.
How to prepare for a job interview at Hubstaff blog
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, your ability to build trust-based relationships is crucial. Prepare examples from your past experiences where you successfully engaged with customers, resolved issues, and contributed to their satisfaction and retention.
✨Demonstrate Your Proactivity
Highlight instances where you took the initiative to identify churn risks or adoption gaps. Discuss how you proactively addressed these challenges to ensure customer success, as this aligns perfectly with the role's requirements.
✨Familiarise Yourself with Relevant Tools
Since the role involves using tools like Vitally and HubSpot, make sure you are familiar with these platforms. If you haven't used them before, do some research or take a quick tutorial to show your willingness to learn and adapt.
✨Prepare for Cross-Functional Collaboration
The job requires collaboration with various teams. Think of examples where you worked with sales, product, or marketing teams to enhance customer experience. This will demonstrate your ability to work effectively in a team-oriented environment.
