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- Tasks: Provide exceptional customer service via email and social media, resolving account queries efficiently.
- Company: Join a supportive company in Warrington that values employee growth and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonuses, discounts, healthcare support, and a fun work environment.
- Why this job: Be part of a dynamic team where you can learn, grow, and make a real impact.
- Qualifications: Fast-paced experience is a plus; customer-facing background preferred but not essential.
- Other info: Full-time roles available with various shift patterns; apply now to kickstart your career!
The predicted salary is between 26672 - 26672 £ per year.
Salary: £26,672
Location: Warrington – fully office based – free parking
Hours: Full Time (40hrs)
- Day Shift
- Late Shifts (15:30 – 00:00)
- Night Shifts (21:00 – 07:00)
Start date: 14th July 2025
Keywords: Customer Service, Advisor, Inbound Contacts, Online Account Queries
They are committed to providing a fun and safe environment for their customers while also ensuring a supportive and growth-oriented workplace for their employees. They are currently seeking a Customer Service Advisor to join their dedicated team based in Warrington. This role offers a competitive salary of £26,672 and the opportunity to work in a fast-paced and challenging environment.
- Servicing customer queries on a day-to-day basis
- Ensuring accounts are kept up-to-date and regulatory responsibilities are adhered to
- Working across many areas of the business
- Providing professional and friendly service via live chat, telephone and email
- Accurately recording data, including adjustments, closures, and other processes
- Resolving all customer account queries efficiently and in a timely manner
- Liaising internally with other departments to resolve customer queries
- Promptly raising any escalations to maintain customer satisfaction
- Staying up to date with current promotional campaigns, rules, and procedures
The ideal candidate for the Customer Service Advisor role is someone who thrives in a demanding and challenging environment while maintaining focus on delivering best-in-class customer interactions. Your experience working in a fast-paced setting will be crucial in this role. While experience from customer-facing backgrounds is desirable, it's not essential as we value diversity of thought and experience.
- Experience working in a fast-paced environment
- Ability to deliver best-in-class customer interactions
- Positive approach to learning new things
- Experience from customer-facing backgrounds is desirable but not essential
Our client is committed not only to their customers but also to their employees. They strive to provide an environment where people can learn, develop and grow both professionally and personally. They offer an array of benefits including bonuses, incentives, enhanced maternity & paternity pay, discounts from diverse high-street and online retailers, access to healthcare services including mental health support, financial wellbeing package and more. They also have a long-service recognition programme and offer gifts to celebrate life's milestones.
Ready to take your career to the next level? Apply now!
Apply today by clicking on the link. Don’t miss out on this exciting opportunity!
Customer Service Advisor - Email employer: Robert Walters UK
Contact Detail:
Robert Walters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Email
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding their commitment to customer service and employee growth will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to discuss your experience in fast-paced environments. Think of specific examples where you've successfully handled multiple tasks or resolved customer issues quickly, as this will demonstrate your ability to thrive in their dynamic setting.
✨Tip Number 3
Brush up on common customer service scenarios and how to handle them effectively. Being able to articulate your approach to resolving customer queries will show your readiness for the role and your commitment to providing excellent service.
✨Tip Number 4
Be prepared to discuss your willingness to learn and adapt. Highlight any experiences where you've taken the initiative to learn new skills or processes, as this aligns with their focus on personal and professional development.
We think you need these skills to ace Customer Service Advisor - Email
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. Use keywords from the job description, such as 'inbound contacts' and 'online account queries', to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer queries in the past and how you can contribute to the company's goal of providing top-notch service.
Highlight Soft Skills: Emphasise your soft skills in your application, such as communication, problem-solving, and adaptability. These are crucial for a Customer Service Advisor role, where you'll be interacting with customers and resolving their issues efficiently.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in customer service roles.
How to prepare for a job interview at Robert Walters UK
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. This will reflect your capability to handle customer queries effectively.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions about the role, team dynamics, or company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
