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- Tasks: Become a qualified Driver Trainee Installer, delivering and installing products at customers' homes.
- Company: Join the largest employee-owned business in the UK, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working options and a supportive environment that values your contributions.
- Why this job: Be part of a team that prioritises customer service and embraces diversity while making a difference.
- Qualifications: Must be 18+, hold a UK B-Category driving licence, and have great communication skills.
- Other info: Full-time role with 41 hours over 4 days, including some weekends.
The predicted salary is between 20000 - 30000 £ per year.
About the role
As a Driver Trainee Installer, you will be supported through our 12-month trainee programme to become a fully qualified John Lewis Customer Delivery Installer with a C1 driving licence. Once you are fully trained, you will have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Be an ambassador for the John Lewis brand with great customer service as your number one priority.
- Help load up your lorry with the day's deliveries working alongside the warehouse team.
- Demonstrate great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to help you perform your role at your best.
- Maintaining a safe working environment.
Essential skills/experience you'll need
- UK B-Category manual driving licence with no more than 6 points.
- Have great verbal communication skills both over the phone and face to face.
- Able to cope with the physical requirements of the role (you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).
- Have a passion for technology and installation.
Desirable skills/experience you may have
- Previous experience of installation and customary delivery driving.
Full-time, working 41 hours over 4 days between the hours of 06:00 and 17:00, will include some weekend working.
Important points to note:
It is important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you will be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Driver Trainee – Customer Delivery Hub employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Trainee – Customer Delivery Hub
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to customer service and quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in customer service or delivery roles. Even if it's not directly related, showcasing your ability to handle customer interactions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your physical fitness and ability to handle large items. Being able to demonstrate your readiness for the physical demands of the role will reassure employers of your suitability.
✨Tip Number 4
Show enthusiasm for technology and installation. Mention any relevant skills or experiences that demonstrate your passion for these areas, as they are key components of the Driver Trainee role.
We think you need these skills to ace Driver Trainee – Customer Delivery Hub
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Driver Trainee Installer position. Familiarise yourself with the key skills needed, such as customer service and physical capability.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous roles in customer service or delivery, and mention your driving licence status clearly.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for technology and installation. Explain why you want to work for John Lewis Partnership and how you embody their values of kindness and respect.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure all information is accurate and complete to make a great first impression.
How to prepare for a job interview at John Lewis Partnership
✨Show Your Customer Service Skills
As a Driver Trainee Installer, you'll be the face of the John Lewis brand. Make sure to highlight any previous customer service experience you have and demonstrate your commitment to providing excellent service during the interview.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. Be prepared to discuss how you've successfully communicated with customers in the past, both face-to-face and over the phone. This will show that you can handle customer interactions with ease.
✨Emphasise Your Physical Readiness
This job involves delivering large items, so it's important to convey your ability to meet the physical demands of the role. Share any relevant experiences that showcase your strength and stamina, as well as your willingness to tackle physically challenging tasks.
✨Express Your Passion for Technology
Since the role involves installing various products, showing enthusiasm for technology and installation will set you apart. Discuss any personal or professional experiences that reflect your interest in tech and how you stay updated on new products and trends.
