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For Companies At a Glance
- Tasks: Lead a team to ensure exceptional guest experiences and smooth hotel operations.
- Company: Join The Quays Hotel Sheffield, part of the Sandman Hotel Group, known for outstanding hospitality.
- Benefits: Enjoy competitive salary, pension, free parking, and employee discounts on stays and dining.
- Why this job: Be part of a dynamic team creating unforgettable guest experiences in a vibrant environment.
- Qualifications: Previous supervisory experience in hospitality, strong communication skills, and a customer-focused mindset required.
- Other info: Flexible shifts including weekends; career growth opportunities within a reputable hotel chain.
The predicted salary is between 22000 - 33000 £ per year.
Are you passionate about delivering exceptional guest experiences? Do you have a knack for leadership and problem-solving? If so, we have the perfect opportunity for you at The Quays Hotel Sheffield as a Guest Service Manager.
About Us
Owned and operated by The Sandman Hotel Group, at The Quays Hotel Sheffield we are dedicated to providing our guests with memorable stays and unparalleled hospitality. Our hotel is known for its modern comfort, elegant design, outstanding leisure facilities and convenient location. We take pride in creating a welcoming atmosphere that reflects the spirit of our property.
Job Overview
As Guest Service Manager, you will play a pivotal role in ensuring our guests have an outstanding experience from the moment they step through our doors. Reporting to our Front Office Manager, you will assist in leading a team of dedicated front-line staff to deliver exceptional service, manage daily operations and handle guest inquiries and concerns. Your focus will be on maintaining high standards of guest satisfaction, employee engagement, and operational efficiency. In addition, you will be the person in charge of the hotel during your shifts, responsible for making critical decisions and dealing with emergency situations.
Responsibilities
- Supervise and lead the front desk to ensure seamless check-in/out processes, accurate information, and attentive service
- Handle guest inquiries, concerns, and special requests promptly and professionally
- Oversee daily operations ensuring smooth co-ordination among different departments
- Train, mentor, and motivate staff to uphold our service standards and create a positive work environment
- Collaborate with other departments to ensure guest needs are met and exceeded
- Assist in managing reservations, room assignments, and room inventory
- Maintain a strong knowledge of hotel services, amenities, and local attractions to provide accurate recommendations to guests
- Address and resolve any guest issues or complaints effectively and efficiently
- Ensure compliance with hotel policies, procedures, and safety standards
Qualifications
- Previous experience in a supervisory or managerial role within the hospitality industry is preferred
- Exceptional interpersonal and communication skills
- Strong problem-solving abilities and the capacity to handle challenging situations with grace
- Customer-focused mindset with a commitment to delivering outstanding guest experiences
- Proficiency in hotel management software and Microsoft Office Suite, preferred
- Flexibility to work shifts, including weekends and holidays
- A diploma or degree in hospitality management or a related field is a plus
Benefits
- Competitive salary
- Pension
- Free Parking whilst on shift
- Rewards & Recognition
- Opportunity to work in a dynamic and fast-paced hospitality environment
- Career growth and development opportunities within a reputable hotel chain
- Employee discounts on hotel stays, dining, and other hotel services
If you are a driven and dedicated individual with a passion for hospitality and guest service, we invite you to join our team at The Quays Hotel Sheffield as a Guest Service Manager. Take the next step in your career journey with us and help create unforgettable experiences for our guests.
You must be legally entitled to work in UK to apply. Applications will not be accepted via email or in person.
Guest Service Manager employer: Sandman Hotel Group
Contact Detail:
Sandman Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager
✨Tip Number 1
Familiarise yourself with The Quays Hotel Sheffield and its unique offerings. Understanding the hotel's services, amenities, and local attractions will help you demonstrate your knowledge during interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've successfully managed teams, resolved conflicts, or improved guest satisfaction, as these are key aspects of the Guest Service Manager position.
✨Tip Number 3
Network within the hospitality industry. Connect with current or former employees of The Sandman Hotel Group on platforms like LinkedIn. This can provide you with insider insights and potentially increase your chances of getting noticed during the application process.
✨Tip Number 4
Prepare for situational interview questions that assess your problem-solving skills. Think of scenarios where you've had to handle difficult guests or emergencies, and be ready to explain how you managed those situations effectively.
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and any supervisory roles you've held. Emphasise your leadership skills and problem-solving abilities, as these are key for the Guest Service Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional guest experiences. Mention specific examples from your past roles that demonstrate your ability to handle guest inquiries and lead a team effectively.
Showcase Relevant Skills: Highlight your proficiency in hotel management software and Microsoft Office Suite. If you have a diploma or degree in hospitality management, be sure to mention it, as this is a plus for the role.
Follow Application Instructions: Remember to apply through our website, as applications via email or in person will not be accepted. Ensure all required documents are submitted and double-check for accuracy before hitting 'submit'.
How to prepare for a job interview at Sandman Hotel Group
✨Showcase Your Leadership Skills
As a Guest Service Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated staff to deliver exceptional service. Use specific examples to illustrate your ability to handle challenges and inspire your team.
✨Demonstrate Problem-Solving Abilities
The role requires strong problem-solving skills. Think of scenarios where you've successfully resolved guest complaints or operational issues. Highlight your approach to these situations and the positive outcomes that resulted from your actions.
✨Know the Hotel Inside Out
Familiarise yourself with The Quays Hotel Sheffield's services, amenities, and local attractions. During the interview, be ready to discuss how you would enhance the guest experience by leveraging this knowledge. This shows your commitment to providing outstanding service.
✨Exude a Customer-Focused Mindset
Emphasise your dedication to guest satisfaction. Share examples of how you've gone above and beyond for guests in the past. This will demonstrate that you understand the importance of creating memorable experiences and are aligned with the hotel's values.
