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- Tasks: Help customers navigate their claims process with empathy and support.
- Company: Join Auxillis, a trusted name in accident claims and mobility services.
- Benefits: Enjoy a competitive salary, performance bonuses, and great perks like discounts and life assurance.
- Why this job: Make a real difference by helping people during stressful times in a supportive environment.
- Qualifications: Looking for customer-focused individuals with empathy and attention to detail.
- Other info: Hybrid working options available after probation; celebrate your birthday with an extra day off!
The predicted salary is between 24051 - 33671 £ per year.
Position not right for you? Share it with someone you know.
Reference: JUN20252484
Expiry date: 08:35, Wed, 16th Jul 2025
Location: Peterlee
Benefits: Pension, Life Assurance and Retail & Company discounts
Kickstart your new career as a Customer Advisor with Auxillis!
Location: Based in our Peterlee HQ with hybrid working options after probation.
Working Hours: 37.5 hours per week, with shifts between 8am and 9pm Monday-Friday, and between 8am and 6pm on weekends.
Salary: Starting from £24,050.96 with the opportunity to increase your salary as your experience grows with us, plus:
- Monthly Performance Bonus - Earn up to an additional £330 per month (up to £3,960 annually if you’re at the top of your game)
- Ace Award Scheme - Additional rewards for outstanding feedback
Be a Customer Advisor Superstar! Every call, every customer interaction, every moment counts. As a Customer Advisor, you’re more than just a voice on the line - you’re the reassuring presence guiding customers through their claims process right after an accident. Your compassion and natural ability to put your customers at ease can turn a stressful moment into a manageable one. This is a job for those who believe in the power of people helping people.
Why Auxillis? We believe in nurturing talent and are committed to creating an inclusive workplace where everyone feels respected, supported, and empowered to succeed. With comprehensive training, we’ll ensure you have all the tools to deliver the best possible service to your customers.
If you’re customer-focused, empathetic, and have a keen eye for detail, we’d love to talk to you about joining our team!
Join us as a Customer Advisor and enjoy some outstanding benefits:
- Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
- Pension - Employer contributions of 3%.
- Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
- Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Community & Culture - We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Enjoy regular onsite visits from vendors, and free, secure parking for a hassle-free commute.
- Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About Us You may not know the Auxillis name, but it is likely we have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Customer Advisor employer: Auxillis
Contact Detail:
Auxillis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Auxillis and their services. Understanding the company’s mission and values will help you connect with their customer-centric approach during your interview.
✨Tip Number 2
Practice your communication skills. As a Customer Advisor, you'll need to convey empathy and clarity. Role-play common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Highlight your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues for customers, as this will demonstrate your capability in handling claims.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your genuine interest in the role and helps you assess if Auxillis is the right fit for you. Consider asking about training opportunities or team culture.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Advisor. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your empathy, attention to detail, and ability to handle stressful situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of the claims process. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Auxillis
✨Show Your Empathy
As a Customer Advisor, empathy is key. Be prepared to share examples of how you've helped customers in the past, especially in stressful situations. This will demonstrate your ability to connect with customers and provide the support they need.
✨Know the Company
Research Auxillis and understand their values and services. Being knowledgeable about the company will show your genuine interest in the role and help you align your answers with their mission of helping people.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Practice responding to common scenarios you might face as a Customer Advisor, focusing on how you would handle difficult situations.
✨Highlight Your Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss how you ensure accuracy in your work and how this skill has positively impacted your previous roles. This will reassure the interviewer of your capability to manage claims effectively.
