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For Companies At a Glance
- Tasks: Lead front-of-house teams and ensure exceptional guest experiences daily.
- Company: Join THG, a global leader in beauty and sports nutrition with a vibrant team culture.
- Benefits: Enjoy discounts on dining, wellness services, and a company bonus scheme.
- Why this job: Be part of a luxury hotel environment where you can inspire and create memorable moments.
- Qualifications: Luxury hotel experience and strong leadership skills are essential.
- Other info: Flexible hours and opportunities for growth in a dynamic hospitality setting.
The predicted salary is between 28800 - 43200 £ per year.
A leading hospitality company seeks a Reception Manager for the King Street Townhouse Hotel & Spa in Manchester. This role involves overseeing guest relations, managing front-of-house staff, and ensuring exceptional service standards are upheld at all times. The ideal candidate will have luxury hotel experience and exemplary leadership skills.
Qualifications:
- Luxury hotel experience required.
- Ability to manage and inspire a team.
- Proficient in reservation and POS systems.
Responsibilities:
- Lead and supervise front-of-house teams ensuring exceptional service.
- Maintain the highest standards of service and guest satisfaction.
- Manage guest relations and compliance with health regulations.
Skills:
- Leadership
- Communication
- Organizational Skills
- Problem-Solving
- Customer Service
- Attention to Detail
Requirements:
- Proven experience in a senior front-of-house or reception management role within a luxury hotel establishment.
- Exceptional leadership and organisational skills with the ability to inspire and manage a high-performing team.
- Outstanding communication and interpersonal abilities to engage with our guests.
- Deep understanding of luxury hospitality, and personalised guest services.
- Proficiency in reservation and point-of-sale systems.
- Flexibility to work evenings, weekends, and holidays as needed.
- A passion for customer service and exceeding expectations.
- Excellent communication skills, both verbal and in writing.
- Superb attention to detail but also the ability to see the implications for the bigger picture.
- Resilience and drive to get things right the first time.
- Analytical, problem-solving and decision-making skills.
- Good organisation, time management, prioritising and the ability to handle a complex, varied workload.
Benefits include:
- Fantastic bedroom rates for yourself and friends & family.
- 20% off dining at the hotel.
- 50% off dining at Hale Country Club & Spa, also 50% discount on monthly club membership.
- Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more!
- Onsite GP (avoid the waits!).
- Onsite physiotherapist.
- Annual leave entitlement rising every year with service plus your birthday off.
- Meals provided when on duty.
- Company bonus scheme.
- Company pension scheme.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Reception Manager King Street Townhouse Hotel & Spa employer: The Hut Group
Contact Detail:
The Hut Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager King Street Townhouse Hotel & Spa
✨Tip Number 1
Familiarise yourself with the King Street Townhouse Hotel & Spa's unique offerings and guest experience. Understanding their brand and what sets them apart will help you demonstrate your passion for luxury hospitality during any discussions.
✨Tip Number 2
Network with current or former employees of the hotel to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach and show how you align with their values.
✨Tip Number 3
Prepare to discuss specific examples from your previous roles that highlight your leadership skills and ability to manage a team in a high-pressure environment. Being able to articulate these experiences will set you apart as a strong candidate.
✨Tip Number 4
Stay updated on the latest trends in luxury hospitality and customer service. Showing that you are knowledgeable about industry standards and innovations can impress interviewers and demonstrate your commitment to excellence.
We think you need these skills to ace Reception Manager King Street Townhouse Hotel & Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your luxury hotel experience and leadership skills. Use specific examples that demonstrate your ability to manage teams and ensure exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise key skills such as communication, problem-solving, and attention to detail. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at The Hut Group
✨Showcase Your Luxury Experience
Make sure to highlight your previous experience in luxury hotels during the interview. Discuss specific examples of how you maintained high service standards and managed guest relations effectively.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed and inspired teams in the past. Be ready to share examples of how you handled challenges and motivated your staff.
✨Familiarise Yourself with Reservation Systems
Since proficiency in reservation and POS systems is crucial, brush up on your knowledge of these tools. If possible, mention any specific systems you have used and how they contributed to enhancing guest experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to address guest complaints or ensure compliance with health regulations, and be ready to explain your approach.
