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- Tasks: Join our Food & Beverage team, serving food and drinks with a smile.
- Company: Be part of the UK's #1 Great Place to Work 2025, known for its inclusive culture.
- Benefits: Enjoy free meals, discounts on travel, and a modern work environment.
- Why this job: Make memorable experiences for guests while growing your career in hospitality.
- Qualifications: No prior experience needed, just bring your friendly and positive attitude!
- Other info: Flexible part-time hours with opportunities for personal development and growth.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Salary: £12.27 an hour + Tips/Service Charge (20 Hours a week)
A WORLD OF REWARDS
- Smart uniform provided
- Free and healthy meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free Parking
- Free Golf Club
- Discount of £5 on Taxi fare between 11pm and 6am
- Guest Experience Day after successfully passing probation
- Free Health Club Membership for you and 1 family member
- Modern and inclusive Team Member’s areas
You will join the Food & Beverage team, in either the Restaurant, Bar, Room Service or Conference and Banqueting. You enjoy taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.
Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Guest Service Agent (Part-Time) employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent (Part-Time)
✨Tip Number 1
Familiarise yourself with the Hilton brand and its values. Understanding their commitment to hospitality and inclusiveness will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles. Be ready to share specific examples of how you've created memorable experiences for guests, as this is crucial for a Guest Service Agent position.
✨Tip Number 3
Prepare to discuss your teamwork skills. Since you'll be part of a diverse team, demonstrating your ability to work collaboratively and support your colleagues will make you stand out.
✨Tip Number 4
Show enthusiasm for personal development opportunities. Mention any relevant training or courses you've completed, and express your eagerness to grow within the company, as Hilton values career progression.
We think you need these skills to ace Guest Service Agent (Part-Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Guest Service Agent position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and customer service. Mention specific examples of how you've created memorable experiences in previous roles, and express why you want to work at Hilton.
Highlight Relevant Experience: In your CV, focus on any previous roles in customer service or hospitality. Use bullet points to clearly outline your achievements and responsibilities, showcasing your ability to deliver exceptional service.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your love for customer service and creating memorable experiences for guests.
✨Demonstrate Team Spirit
Since this role is all about working as part of a team, be prepared to discuss how you collaborate with others. Share examples of how you've contributed to a positive team environment in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you successfully managed customer complaints or went above and beyond for a guest.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. Be ready to explain how your personal values align with theirs, especially their commitment to inclusiveness and positivity in the workplace.
