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- Tasks: Lead a dynamic team to ensure timely deliveries and high packing standards.
- Company: Join Harrods, a world-renowned luxury department store in Knightsbridge.
- Benefits: Enjoy a supportive work environment with opportunities for career growth.
- Why this job: Make a real impact while working in a vibrant, fast-paced setting.
- Qualifications: Experience in leading teams in operational environments is preferred.
- Other info: Embrace challenges and develop your leadership skills in a unique retail atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Due to ongoing growth, our Knightsbridge based Dispatch team are now looking for a Nightshift Manager to join them. You will manage a team of up to 15 including Assistant Managers, Team Leaders and Warehouse Operatives. Delivering the highest packing standards and the timely delivery of all orders purchased within the best luxury department store in the world is no small ask, and it is the proud responsibility of our Dispatch team to achieve this excellence every day.
At the heart of the operation is the Manager role; a high energy, people-centric position within the team which drives our ambition forward.
About The RoleYou will be the first point of contact for the Dispatch department in this key role in our business, from organising deliveries of all sizes across different countries, dealing with customs and liaising with our internal drivers, no day will be the same as you navigate the exciting challenges that lie ahead.
Whilst your main focus will be leading your team, being on the ground, getting to know their strengths, training and developing them to flourish, you will also have the opportunity to optimise and innovate our existing processes and will be vital in helping us take things to the next level, this is a place where you can really make an impact and your ideas will be truly valued and listened to.
You must be able to work Monday-Friday 11pm-7am on our night shifts.
- Be a present, proactive and driven leader to your team of up to 30, lead from the front with a clear focus on leading and training your team to deliver excellence.
- Monitor Van fleet delivery routes and reporting, check driver productivity and take necessary follow up action when required (further training or disciplinary).
- Monitor parcel volumes for all areas and productivity per head.
- Ensure QC checks are carried out and issues dealt with.
- Recruit all staff and ensure they have attended the Store induction programme and completed company training on Manual Handling, Administration & Record Keeping.
- Identify non-performing staff and take appropriate action i.e. additional training/disciplinary discussions.
- Organise rotas and ensure that there is optimum staff coverage for the department.
- Keep accurate records and monitor productivity on delivery figures, ensuring all deliveries are scanned and received on SAP Systems and that all systems are operating smoothly (computers, printers, scanners, driver handsets, IShipper).
- Communicate and liaise with other Distribution & Warehousing functions to ensure collaborative working practices.
You will have experience leading a large team in an operational environment, and beyond that we are completely open. Whilst having experience in a picking, packing and delivery environment will help you hit the ground running quicker, the focus is on finding a great leader to take our team forward and full training and induction will be provided.
If you are a great people leader perhaps looking to grow in a new environment then look no further.
- Ideally have experience in a similar operational environment- e.g Retail, Distribution, Warehouse, Logistics, due to the manual nature of our operation.
- A manager who spends regular and good quality time at the front of the operation with your operatives and team leaders.
- Strong communicator- you are able to really get to the heart of the challenges, issues or problems that an individual or team are facing.
- Have a strong HR policy awareness and will enforce and refer to this to ensure we operate what is right for our people at all times.
- Welcome, embrace and respond well to the unexpected – anything can happen (and does!) so reactiveness and problem solving is vital.
- Demonstrate resilience – this is key, and your calm approach and level thinking are valued.
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to YouHelp us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely YouWhilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Dispatch Manager- Nights employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Manager- Nights
✨Tip Number 1
Familiarise yourself with the luxury retail environment, especially in logistics and dispatch. Understanding the unique challenges and standards of a high-end department store like Harrods will help you stand out as a candidate who is ready to hit the ground running.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in fast-paced environments. Highlighting your ability to motivate and develop staff will resonate well with our focus on people-centric management.
✨Tip Number 3
Demonstrate your problem-solving abilities by discussing past experiences where you've navigated unexpected challenges. This role requires resilience and adaptability, so sharing relevant stories will illustrate your fit for the position.
✨Tip Number 4
Network with current or former employees of Harrods or similar luxury retailers. Gaining insights into the company culture and operational expectations can provide you with valuable information to tailor your approach during the interview process.
We think you need these skills to ace Dispatch Manager- Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, particularly in operational environments like retail or logistics. Use specific examples that demonstrate your leadership skills and ability to handle challenges.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Dispatch Manager role and how your background aligns with the responsibilities outlined in the job description. Mention your people-centric approach and any innovative ideas you have for optimising processes.
Highlight Relevant Skills: Emphasise key skills such as strong communication, problem-solving, and resilience. Provide examples of how you've successfully led teams and managed operations in previous roles, showcasing your ability to thrive in a fast-paced environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial position.
How to prepare for a job interview at Harrods
✨Show Your Leadership Skills
As a Dispatch Manager, you'll be leading a team of up to 30 people. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your ability to motivate and develop staff.
✨Demonstrate Problem-Solving Abilities
The role involves navigating unexpected challenges. Prepare to share specific instances where you've effectively solved problems in a fast-paced environment. This will showcase your resilience and adaptability.
✨Understand the Operations
Familiarise yourself with the logistics and operational aspects of the dispatch process. Being knowledgeable about delivery routes, customs, and quality control checks will demonstrate your commitment to the role and help you stand out.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you handle communication within a team and across departments to ensure smooth operations.
