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For Companies At a Glance
- Tasks: Engage with customers, process bets, and provide top-notch service in a lively environment.
- Company: Join William Hill, a trusted name in betting since 1966, now part of evoke.
- Benefits: Enjoy flexible hours, annual pay reviews, paid birthday off, and discounts on travel and leisure.
- Why this job: Be at the heart of customer experiences while building relationships and developing your career.
- Qualifications: Must be 18+, passionate about customer service, and possess strong interpersonal skills.
- Other info: Shifts vary; expect evening and weekend work as part of a dynamic team.
The predicted salary is between 24000 - 36000 £ per year.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
Our shops have a variety of opening times between 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, including evening and weekend work.
What’s in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Working hours: We offer a range of full and part-time hours.
- Annual Pay Review & Bonus Scheme: Your salary will be reviewed annually, with potential for a performance bonus.
- Holiday entitlement: 28 days holiday annually (pro rata)
- Paid birthday day off: An extra paid day off for your birthday, to be taken within your birthday month.
- Subsidised travel: Discounted or free Zone 1-6 Oyster card for roles based in London.
- Pension plan: We match pension contributions up to 4%.
- Sharesave Scheme: Opportunity to purchase William Hill shares at a discount.
- Perks and discounts: Discounts in shops, cinemas, holidays, and more.
- Training and development: We promote from within and support career growth.
- Cycle to Work: Cost-effective way to get cycling equipment.
What do you need to be successful?
- Age 18+ (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills to engage with diverse customers
What happens next?
After applying, our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
Who are we?
We’re William Hill, part of Evoke, with over 1,300 shops across the UK. We’ve been a fixture on the high street since 1966. Our culture is built on trust and belonging, empowering our teams to succeed and celebrate our differences.
More About Evoke
We embrace change and progress. As the new name for 888 Holdings, Evoke marks a new era for our brands, including William Hill, 888, and Mr Green. Join us as we aim to deliver world-class betting and gaming experiences, investing in your future to develop your strengths and build your career.
Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and customer service best practices. Understanding the basics of how betting works and common customer queries will help you engage confidently during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully interacted with customers in previous roles. Highlighting your ability to build relationships will resonate well with the hiring team.
✨Tip Number 3
Research William Hill's values and culture. Being able to articulate how your personal values align with theirs can set you apart from other candidates and demonstrate your genuine interest in the company.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding shifts, especially since the role requires working evenings and weekends. Showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with diverse customers. Mention specific experiences where you demonstrated strong interpersonal skills and empathy.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or retail. Use bullet points to clearly outline your achievements and responsibilities, focusing on how you contributed to customer satisfaction and team success.
Prepare for Online Assessment: After submitting your application, be ready for an online assessment via HireVue. Familiarise yourself with common interview questions related to customer service and practice articulating your thoughts clearly and confidently.
How to prepare for a job interview at William Hill
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Strong Interpersonal Skills
Since the role requires engaging with diverse customers, highlight your interpersonal skills during the interview. Be prepared to discuss how you build relationships and connect with people from different backgrounds.
✨Familiarise Yourself with Betting Terminology
Even if you're not an expert in betting, having a basic understanding of common terms and processes can set you apart. Research some key betting concepts and be ready to discuss them, showing your willingness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Practice responding to scenarios where you need to resolve a complaint or assist a customer with a query, demonstrating your problem-solving abilities.
