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- Tasks: Join our matchday squad as a Safety Steward, ensuring a safe experience for all fans.
- Company: Leicester City Football Club is a community-focused club with a rich history and commitment to excellence.
- Benefits: Enjoy competitive pay, flexible hours, and the chance to work in an exciting sports environment.
- Why this job: Make a real impact on matchdays while gaining valuable experience in a high-energy setting.
- Qualifications: No experience needed; just bring your passion for customer service and a proactive attitude.
- Other info: Be prepared to work evenings, weekends, and bank holidays as part of the matchday team.
Kickstart your career at Leicester City Football Club as a Safety Steward!
Do you have the drive and passion to make a real impact? We’re on the lookout for passionate individuals to join our matchday squad. As a Safety Steward, you’ll play a key role in the Club's matchday operations team, helping to deliver a safe and professional matchday operation for all LCFC supporters attending the King Power Stadium.
Your responsibilities will include:
- Working with supervisors to deliver requirements in relation to duties
- Being proactive in always delivering safety arrangements
- Assisting with and being aware of the safety, security, and service needs of all spectators
- Ensuring compliance with the conditions of entry as set out in the ground regulations and safety certificate
- Controlling or directing spectators who are entering or leaving the ground
- Monitoring crowd movements and density within viewing areas to prevent overcrowding
- Identifying and reporting potential hazards
- Responding to conflict and alerting the Ground Safety Officer when appropriate
- Responding to incidents and communicating to Stadium Control
- Undertaking specific duties in an emergency or as directed by the Ground Safety Officer
- Assisting the emergency services as required
- Describing accurately and recording incidents for future reference
- Being confident and competent in the use of technology and aids supplied by the Club
- Attending a pre-match briefing prior to the King Power Stadium opening to the public
- Continuously monitoring and reporting any issues or incidents through the match day lines of communication
- Delivering a safe match day experience through an effective stewarding service
- Maintaining a high standard of personal safety, customer service, and dress code throughout
- Understanding the general Health and Safety requirements towards all categories of spectator
- Responding to issues around inclusion and discrimination in any form
- Ensuring compliance with Ground Regulations
Whilst no previous experience is necessary and all training/qualifications will be provided, the ideal candidate will be confident in public-facing roles, have a passion for customer service, and understand the critical role that our matchday team has in promoting a safe environment for supporters.
Please note that matchdays typically fall on evenings, weekends, and bank holidays, so applicants must be prepared to work on such days/times.
Leicester City Football Club has a rich and proud history; we’re more than just a football club; we’re a community. Our commitment to the local community, fans, and world-class experiences extends beyond the pitch.
Leicester City Football Club believes that football is for all, and we are committed to Diversity and Inclusion, where valuing the individual is our highest priority. We welcome applications from all areas of the community.
Next Steps: We’ll be reviewing applications as and when they are submitted and invite shortlisted candidates for interviews, so don’t wait – if you think this role sounds like the right fit, apply today!
Safety Steward (Matchday Casual) employer: Leicester City Football Club
Contact Detail:
Leicester City Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safety Steward (Matchday Casual)
✨Tip Number 1
Familiarise yourself with Leicester City Football Club's values and mission. Understanding the club's commitment to safety and community will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills in any interactions you have with the club. Whether it's through networking or during the application process, demonstrating a passion for helping others will set you apart.
✨Tip Number 3
Be prepared to discuss how you would handle high-pressure situations. As a Safety Steward, you'll need to think on your feet, so having examples ready can demonstrate your capability.
✨Tip Number 4
Engage with the club's social media channels and community events. This not only shows your enthusiasm for the role but also helps you stay informed about the club's activities and culture.
We think you need these skills to ace Safety Steward (Matchday Casual)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Safety Steward at Leicester City Football Club. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in public-facing roles or customer service. Emphasise any previous work that involved safety, security, or crowd management, even if it was informal or voluntary.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for football and your commitment to ensuring a safe environment for supporters. Mention specific examples of how you've handled high-pressure situations or provided excellent customer service in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Leicester City Football Club
✨Show Your Passion for Safety
Make sure to express your enthusiasm for ensuring the safety of spectators. Talk about why you believe safety is crucial in a matchday environment and how you can contribute to a positive experience for fans.
✨Demonstrate Customer Service Skills
As a Safety Steward, you'll be interacting with the public regularly. Prepare examples of how you've provided excellent customer service in the past, even if it's from different roles. This will show your ability to handle high-pressure situations with a friendly approach.
✨Familiarise Yourself with Ground Regulations
Before the interview, take some time to understand the basic ground regulations and safety protocols that apply at Leicester City Football Club. Being knowledgeable about these will demonstrate your commitment to the role and readiness to comply with safety standards.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as crowd control or responding to an emergency. Think through potential scenarios and how you would react, showcasing your problem-solving skills and ability to stay calm under pressure.
